Rental Operations Coordinator
An exciting opportunity has come up to join TR Group as a Rental Operations Coordinator in our Hastings branch.
This role is responsible for delivering the ‘easy-for-you transport solutions’ to our customers which we pride ourselves on. As part of the Rental team, this role supports customers by understanding their needs, coordinating the right solutions from our nationwide fleet and working collaboratively to solve problems.A key part of the role is building trusted, long-term relationships with customers and identifying ways we can continue to support them as their needs evolve.
About the role:
- Being the first point of contact for our customers when they enter or call the branch - providing 'easy for you' service every step of the way and matching the customer needs with the right vehicle.
- Creating strong and lasting relationships with our customers, learning their business requirements as you go.
- The management of our rental fleet. COFs, RUC, servicing and tyre management.
- Being available after hours for call outs as per the current call out roster.
- The invoicing of rental agreements as well as communicating with clients about vehicle damage in a timely manner.
- Comprehensive handovers of rental vehicles to our customers with insight around correct operation, safety features and vehicle capabilities.
- Ability to identify opportunities to support new and existing customers by building strong relationships and understanding their transport needs.
- The hours for this role are 7am - 5pm Monday to Friday.
We are looking for someone who enjoys dealing with customers face to face and on the phone, being part of a high performing team and operates best in a fast-paced environment. Heavy transport experience and a class 4 or 5 licence would be a big advantage, however training can be given to the right applicant.
If you are passionate about transport and are looking to grow your career within the industry, then this might be the role for you.
A little bit about us:
TR Group is a specialist in leasing, renting, and selling vehicles into the transport industry, as well as providing driver training support to transport operators. We have 17 branches across New Zealand and Australia, with a team of over 300 people.
Our vision is to do something extraordinary, and we challenge our team to take ownership of this every day.
We’re honest enough to know that we are a work in progress and we’re always looking to improve. If you want to be part of a company that challenges people to learn, grow and make a difference in yours and other people’s lives while achieving extraordinary results for our customers and team, we’d love for you to join us.
If you want to know more about us, check us out here: https://www.trgroup.co.nz/careers/