Cluster Hotel General Manager

An exciting opportunity exists to join TFE Hotels in the role ofCluster Hotel General Manager, based in Wellington. This role is responsible for providing strategic leadership and guiding theAdina CityLife WellingtonandTravelodge Hotel Wellingtontowards sustained success and growth.

Adina CityLife Wellingtonoffers 70 spacious studio and apartments and with a leisurely 60 metre walk toTravelodge Hotel Wellington,you will find 132 spacious rooms, a restaurant and C&E. facilities.

About the role:

Reporting to the Director of Operations NZ, and with you at the helm as mentor and coach, the thing that sets you apart is yourpassion for peopleandyour exceptional servicethat knows no bounds. It’s what makes you tick, and others gravitate towards you.

You embrace the ‘big picture’, without losing sight of financial targets and strategic goals. You’re the proverbial rainmaker where the sun always shines.

Key Responsibilities include:

• Develop and implement hotel-wide strategies that deliver products and services to exceed the needs and expectations of guests and provide a return on investment to the owner and TFE hotels.
• Manage and implement the brand service strategy and brand initiatives.
• Providing strategic leadership, playing a crucial role in guiding the property towards sustained success and growth.
• Responsible for setting the strategic direction and vision under a Hotel Management Agreement (HMA) with owner reporting.
• Present monthly reporting package to the ownership team.

About You:

• A visionary Hotel General Manager with 5-7 years’ experience managing multiple properties with a mix of studio, apartments and hotel rooms (200+ keys)
• Proven ability in delivering growth results in hotels and driving revenue and profit across multiple properties
• Commercially astute, with the ability to recognize and understand market conditions, business opportunities, and potential risks.
• A sound understanding of leading rooms, F&B and conferencing operations
• An inspirational leader with experience leading a team in a customer service environment
• A persuasive and confident decision maker, who takes ownership and accountability.
• Thorough understanding of all areas of hospitality business operations, with strong financial acumen e.g. compiling of financial reports and overall day-to-day financial processes.
• Previous experience working in a centralised hotel management model
• Exceptional owner engagement with strong negotiation skills.
• Current or previous knowledge of Wellington or NZ (desirable)
• Experience with the use of Protel and Opera (desirable)
• High standards of attention to detail and communication (written & verbal)
• Excellent grooming and personal presentation
• Permanent Full-time Working Rights for New Zealand (essential)

Why TFE Hotels:

• Supportive, friendly team and company culture
• Global hotel discounts for you and your family and friends
• Travel and wellness discounts
• Paid Birthday leave to celebrate the day and eat cake
• Food and Beverage discounts at our cool bars with amazing views
• Leave options to attend to the things in life that are important to you
• Paid parental leave
• International exchange opportunities.
• Learning, development, and career progression
• Community - Giving back out there, feels extra good here
• Recognition with your chance to shine

At TFE Hotels, we recognise and celebrate your uniqueness, and promise to give more back.

If you’re looking for a career with no limits, we’ll help you find more. There’s really only one question left to ask: are you ready to live – and lead – the dream?

Everyone at TFE is invited to take ownership and help shape our future. If you’re authentic, flexible, and talented, you’ll find more than you expected, and we’ll support you every step of the way.