ED Reception / Telephonist
Rostered Hours
Casual
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
The Emergency Department Administrator and Telephonist role plays a vital part in coordinating the smooth operation of our busy Emergency Department and Communication Hub. We are currently seeking dedicated and compassionate people to join our team.
Position Description: Administrator / Telephonist
About the Team/Service/ Location
The Emergency Department Clerical Team consists of 20 individuals, all dedicated to providing exceptional support to our staff, patients, and their families. We pride ourselves on delivering compassionate care in a fast-paced, high-pressure environment.
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About you
As an ED Administrator, you will play a pivotal role in the daily operations of our Emergency Department, providing vital support to medical staff and ensuring that patients and families have a positive experience in a time of need.
As a Telephonist, you will serve as the first point of contact for patients, families, medical staff, and internal emergency situations ensuring that calls are answered promptly and directed efficiently. This role is crucial in maintaining communication flow.
You will be trained across both positions so ideally we are looking for a team player with a friendly disposition who has strong organisational skills, and the ability to remain calm under pressure.
Ideally you will have:
Availability to work rostered rotating shifts, covering 24 hour operations across a 7 day week in 8 hour shifts.Minimum of two years experience as a receptionist, telecommunication or similar administration role
Experience with all windows based applications
Strong communication skills and a professional phone manner
Maintain professional and courteous communication, especially in high-pressure situations
Ability to be flexible in a changing environment
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click apply now. All applications must be submitted through our online careers portal. If you have any questions about the role, please contact lola.tomoana@tdh.org.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.