Checkout Team Leader - Mitre 10 Crofton Downs

Mitre 10 needs no introduction as a proudly New Zealand owned and operated business. You see us in almost every town in New Zealand. Checkout Team Leader is a key role within our store, which requires a smart, quick thinking and capable person to supervise and lead our busy Customer Services and checkout teams.

You will be responsible for making sure the checkouts run smoothly through the week and on weekend days by communicating with the Checkout Supervisors. Customers are our priority and dealing with customer complaints, sorting out repairs, returns and all the other aspects related to ensuring we deliver exceptional service at all times.

This position includes:

• dealing with customer and staff enquiries
• telephone calls
• product location
• checkout sales
• making sure processes are understood and being followed
• all the other 'one off' situations that arise on a day-to-day basis
• overseeing customer click & collects, online orders

The Checkout team and area deliver the first and last impression of our business and the person we seek to be our Team Leader for this area must have the ability to remain calm and cool under pressure and be able to think on their feet whilst keeping a positive attitude in this hugely important role.

To be successful you must have:

A passion and focus on provision of excellent customer service, ensuring the customers' satisfaction with sales assistance, level of service and conflict/problem resolution processes:

• Supervise workflow, staffing levels and day to day operational requirements for checkouts and service desk
• Be able to multi-task, and can follow through and follow up situations in a timely manner
• Have leadership skills and supervisory experience as you will be working with a team of full-timers and part-timers
• Work under pressure and have excellent time management skills
• Experience working with a POS/Sales system (specific training given)
• Operate and train on the point-of-sale system, ensuring customer transactions and payments are processed in a prompt, efficient, accurate and friendly manner
• Computer savvy and organised
• Demonstrated ability to lead and inspire Team
• A can-do attitude an action orientated person high level of accuracy and attention to detail

Experience in a similar customer-oriented, retail environment will be hugely beneficial in this role.

This role is permanent fulltime, 42 hours per week, Tuesday-Saturday.

What we offer:

Not only will you be able to join a fun, dynamic work environment you will also receive:

• Great staff buying privilege
• The opportunity to join an established company
• Mitre 10 Team Perks (Discounts with other retailers & businesses)
• Paid day off for your starting anniversary

The successful applicant will report to the Duty Manager.

If you believe you are the person we are looking for, please forward a CV and cover letter via this website.