[ref. u47102321] Customer Team Leader

Now, we’re preparing to bring that mission to the many Kiwis!

Now it's your turn to help assemble our story in Aotearoa.

We’re excited to announce an opening for a Customer Team Leader to join our Sales & Customer Experience team at IKEA. If you’re passionate about overseeing sales and thrive in a fast-paced environment, we want to hear from you!

• 5 weeks of Paid Annual Leave, Parental Leave Pay, and more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% discount for co-workers
• Affordable, nutritious meals with complimentary drinks in our co-worker restaurant.
• Provided co-worker uniform

• Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey.
• Empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible.
• Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.
• Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.
• Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store.
• Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals.
• Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines.

• Experience in leading a customer service team of 20-30 direct reports within a medium to large retail environment.
• Highly developed communication and organisational skills
• Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers.
• Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.
• You have an energetic leadership style; you thrive on the buzz you get from fast paced retail environment.
• Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.

• This role is Permanent.
• The work location for this role once the store is open will be IKEA Sylvia Park. Until then, you will be based out of a temporary office in Auckland.?
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts.
• The internal title for this role is Customer Team Leader.
• The role is expected to start ASAP.
• The first step of the recruitment process will be an application form. If you are successful to the next step, you will be notified via email.
• If your application is progressed, you may be invited to complete a Video Interview.
• As part of the recruitment process this role requires a pre-employment check for final candidates.
• IKEA Sylvia Park is a non-smoking workplace.
• Car parking will not be provided and therefore IKEA encourages all co-workers to utilise public transportation wherever possible.

At IKEA, work is so much more than a job. Come join us!