IT Support Technician
- Job Title: IT Support Technician
- Location: Auckland
- Employment Type: Full-time / Permanent
- The minimum guaranteed hours of work per week: 35 hours
- The maximum hours of work per week: 50 hours
- Salary: $28–$38 per hour (depending on skills and experience)
Key Responsibilities
Technical Support & Incident Management
o Receive and respond to incident and help requests from the team
o Track and resolve support tickets using a ticketing or project management system
o Escalate complex issues to senior engineers or development teams as necessary
o Generate reports on system uptime and incident logs, root cause analysis and recurring issues.- Cloud & Infrastructure Support
o Assist team members or clients with accessing and using cloud-based platforms such as Heroku or Azure for business operations.
o Monitor basic cloud service status and alert relevant teams in case of service degradation or outages.
o Provide first-level support for cloud-related issues including login, connectivity, or user permissions.- Network & Security Support
o Provide basic troubleshooting for user network connectivity issues (e.g., VPN, internet access, printer sharing).
o Assist in implementing standard security measures, such as password resets, two-factor authentication setup, and antivirus updates.
o Support the team in monitoring access controls and logging security-related user incidents.- Website and System Access Support
o Provide support to users experiencing issues accessing internal or client-facing websites.
o Assist in managing website user accounts, login permissions, and resolving front-end errors affecting end users.
o Liaise with web developers or hosting providers for escalation when technical issues are beyond Tier 1 support scope
Requirement- At least one year in IT support, system administration OR NZQF level 5 or higher qualification in Information Technology, Computer Science, Computing or related field
- Understanding of networking protocols, VPNs, DNS, and firewalls
- Familiarity with project management/ticketing tools (e.g., Jira, Clickup)
- Ability to script or automate tasks using tools such as Bash or PowerShell is a plus
- Strong communication and documentation skills
Please include your NZ citizenship or residency status (or details about your immigration status) in your CV.
Only shortlisted candidates will be contacted.
Company email: info@primecode.co.nz