Customer Service Representative

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Customer Service Representative (CSR) – Permanent Part-Time | Penrose, Auckland

Royal District Nursing Service (RDNS NZ) is a trusted not-for-profit provider of home and community services across Aotearoa New Zealand. We're looking for empathetic, organised, and service-driven individuals to join our Operations team as Customer Service Representatives, helping us deliver exceptional support to our clients and their whanau.

About the Role

As a key member of our Operations team, you will:

  • Coordinate and manage over 11,000 client appointments weekly.
  • Provide outstanding service to clients and their whanau with empathy and professionalism.
  • Support both office-based and community operations with efficiency and care.
  • Thrive in a fast-paced environment where adaptability and initiative are highly valued.
  • Be based at our Penrose office, contributing to a collaborative and purpose-driven team.
Available Shifts (Permanent Part-Time)
  • Morning Shift: Saturday - Sunday, 6:30 AM – 10:30 AM
  • Evening Shift: Saturday - Sunday, 3:00 PM – 7:00 PM
What You'll Bring
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal abilities.
  • Proven organisational and time management skills, with the ability to prioritise effectively.
  • A proactive, team-oriented mindset with a commitment to quality service.

Ready to Apply?

If this sounds like the right opportunity for you, please apply with your Cover Letter and CV or contact Binh at bnguyen2@rdns.org.nz for more information.

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