EM Technical Support Adviserat Ara Poutama Aotearoa (Department of Corrections)74,063 - 104,559
Work in a fast
-paced, tech-driven environment.Be part of a team that values innovation and continuous improvement.Gain hands-on experience with cutting-edge tech.Are you tech-savvy, a problem-solver, and ready to jump into a fast-paced role?We're looking for an EM Tech Support Adviser to help us identify, troubleshoot and train people within our Electronic Monitoring (EM) systems!Join our team as an Electronic Monitoring (EM) Technical Support Adviser!Mō te tūnga | About the roleAs EM Technical Support Adviser, you will be responsible for supporting the Manager EM Support and Senior Advisers with identifying EM technical issues and monitoring the performance of the supplier for all technical related issues.You will provide information to the Manager EM Support and Senior Advisers to assist with managing the EM contract including identification and monitoring of technical issues, non-compliance, risks or issues of concern, including:Identifying risks and non-compliance issues requiring escalationWorking with EM to identify and address issues to ensure a smooth working relationship and minimisation of problemsWork with Frontline staff to enhance their knowledge in relation to EMEnsure that issues raised between the supplier and field staff are referred to the Manager EM SupportProvide responses/advice to requests for information in the EM inbox and answers calls in relation to EM queries/issues.This is a permanent, full-time position based at our National Office in Wellington, with standard hours from Monday to Friday.
Applicants from outside the region will be considered only if they are willing to relocate- please make sure to note this in your cover letter.Ngā pūkenga me ngā wheako | Skills and experienceWhat we're looking for:Tech knowledge: have a knack for picking up new technology quickly.Problem-solving skills: You're great at troubleshooting and finding solutions.Communication: You can explain complex information in simple, clear ways.Team player: You work well in a busy team and can stay organised under pressure.A good understanding of EM technology, probation practices, and service delivery is desirable, and you may already be familiar with some of our operational systems, such as Eagle and IOMS.
- $104,559.
- Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities.
As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy.We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve.
We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.Tono ināianei | Apply NowTo submit an application and view the position description, click the apply link.
All applications must be submitted through our careers site to ensure transparency- applications received via email will not be considered.When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work.Applications close on: Sunday 17 August 2025, 11pm, NZST.If you have any questions or want to learn more about a career with us, contact sarah.zagarelos@corrections.govt.nz, or visit careers.corrections.govt.nz.