Customer Services Manager

100 -120K Base + Up to 5% Bonus + Healthcare

• Flexible working conditions
• Corporate Career whilst living in the Bay of Plenty

If you have ever wanted to keep your corporate career whilst living in the best part of New Zealand, then here is your chance. This role is based in the Bay of Plenty, Tauranga, Mt Maunganui.

Were recruiting exclusively for our client to find the best Customer Services Manager to join this high-performing division. They're a global technology leader where innovation, sustainability, and customer experience come together. This is a rare opportunity for a senior customer operations professional to take the lead in a well-run and future-focused division.

• Be the Customer Service Manager looking after and providing exceptional customer experiences across local and international markets
• Partner directly with executive leaders to drive improvements and deliver best-in-class service
• Bring innovation to life by streamlining processes and digitalising customer systems using the existing SAP systems
• Manage one direct report and take over an already well-oiled machine then make it even better

This is a senior position where your blend of customer and people management, ERP systems expertise, and appetite for operational improvement will shape the customer journey from end to end. This is a complex set of products and will require a clever, switched on manager to ensure the continued success of this business.

• Be the first point of contact for customer sales, enquiries, credits and support
• Lead process improvement and digitalisation projects, within a complexed ERP system
• Liaise with global teams on foreign receivables and export documentationSet and monitor KPIs for service performance and drive efficiency in customer delivery
• Maintain a collaborative connection with sales, logistics, finance, and international teams
• Coach and support your direct report while still being hands-on across client accounts

• Has experience in a large corporate or multinational environment
• Who has a passion for excellence in all that they do
• Is seeking a long term opportunity in the Bay of Plenty
• Brings strong ERP experience (JD Edwards, SAP or similar a must)
• Has at least 5 years experience in Customer Service Management or leadership position or senior account executive.
• Ideally has exposure to the agriculture, science, technology or manufacturing sector dealing with complex products and enterprise client management
• Is a proactive problem-solver with a collaborative, team-first attitudeUnderstands sales channels, business processes, and thrives in cross-functional environments

• Amazing salary + up to 5% annual bonus Healthcare + relocation assistance
• Family-friendly, long-established, supportive team in modern environments
• Flexible working options
• Work for a global innovation leader making a real impact

• You must be drug-free, have no criminal convictions, and be legally entitled to work in New Zealand.
• Youll thrive in a collaborative team environment, but also bring independent leadership, drive, and accountability.
• Be Calm under pressure, customer-focused, and results-driven.
• Youll be the go-to person who leads by example, empowers others, and delivers on KPIs.

This is a true leadership role where your voice matters, your ideas count, and your expertise delivers real impact.

We appreciate you may be working for a direct competitor of our client. Please be assured all applications are considered highly confidential always. Please apply online and we will be in touch shortly.

If you are considering relocating for this role, please only apply if you are fully committed to living in the beautiful Bay of Plenty if you are successful in securing this role.

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