Senior Night Shift Staff – Communications Centre
Hamilton
Allied Security is looking for Senior Call Centre Staff to join our Hamilton Communications Centre on the night shift.
This role is ideal for experienced call centre or security communications professionals who can take on added responsibility, support team performance, and ensure high-quality service delivery during overnight operations.
What you will do:- Support night shift operations and team members with guidance and problem-solving
- Ensure processes are followed and escalations are managed effectively
- Help maintain service standards across the 24/7 call centre
- Complete shift reporting and handovers
- Ideally previous call centre, security communications, or similar experience
- Strong written and verbal skills
- Ability to stay calm, focused, and professional under pressure
- Reliability, initiative, and a collaborative attitude
- A current Security Certificate of Approval is preferred (training provided if not held)
- Must be 18+ and legally entitled to work in New Zealand
- Please specify your availability (day shift, night shift, or both) in your application
- Applicants must be legally entitled to work in New Zealand
- Only shortlisted applicants will be contacted
Hamilton
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