Automotive Service Advisor

In this role, you will assist in managing day-to-day service operations, providing guidance to service advisors, and ensuring customer satisfaction at every touchpoint.

• Assist in overseeing daily service operations, including scheduling, workflow management, and quality control.
• Coordinate with workshop Manager, technicians and parts department to ensure efficient service workflow and timely completion of repairs.
• Handle escalated customer inquiries and complaints, striving to resolve issues promptly and to the customer's satisfaction.
• Schedule service appointments and manage the flow of work in the service department.
• Communicate with customers to understand their needs and concerns and provide recommendations for service and repair work.
• Coordinate with technicians to ensure that work is completed efficiently and to the highest standards.
• Provide estimates for service and repair work and explain the options available to the customer.
• Follow up with customers after service to ensure their satisfaction and address any additional concerns.
• Greet customers and schedule service appointments.
• Obtain and provide accurate repair orders to technicians.
• Follow up with customers to ensure satisfaction with completed work.
• Maintain clean and organized service areas.

Qualifications:

• 2+ years of experience automotive industry as a service advisor or a similar industry (eg hotel, customer service)
• Excellent communication and interpersonal skills
• Proficiency in computer applications such as Microsoft Office and dealership management systems
• Ability to work well under pressure and handle multiple tasks simultaneously
• Valid driver's license and clean driving record