ICT Sales Representative

We are seeking two ICT Sales Representatives in the Wellington Region, New Zealand, on a Full-Time, Permanent basis. You will be working in the Lower Hutt area.

5 Days a week (rotating roster) and a minimum of 30 hours per week is guaranteed. $35 - $40 per hour. Total on-target earnings, including commission, are estimated to be between $59,000 and $81,000 per year.

• Minimum 2 years of relevant work experience.
• Strong understanding of ICT products and mobile/broadband solutions
• Excellent sales, negotiation, and customer engagement skills
• Confident working independently and managing responsibilities unsupervised
• Willingness to work flexible hours, including weekends and public holidays as per roster
• Ability to handle challenging situations and resolve issues under pressure
• Excellent verbal and written communication skills
• Knowledge of point-of-sale systems and CRM tools is advantageous
• Clear drug test result if requested by the employer

• Setting appointments with business clients and meeting them on-site or off-site, as per clients' requirements
• Engage with potential customers to understand their telecommunications needs
• Proactively sell mobile, broadband, and add-on ICT products in line with company offerings
• Provide accurate information on product features, pricing, and service plans
• Assist with new customer activations, port-ins, credit checks, device setups, and plan changes
• Process sales transactions using POS and ensure data accuracy for compliance
• Maintain visual merchandising and stock presentation standards in the store
• Meet and exceed sales targets through up-selling and cross-selling techniques
• Follow up with prospects and existing customers for renewals or value-add opportunities
• Troubleshoot basic customer issues and escalate complex cases appropriately
• Support in-store events, marketing promotions, and local community activations
• Accurately record and update sales leads, customer interactions, and outcomes in CRM
• Participate in product training, team briefings, and upskilling programs provided by suppliers or 2degrees
• Compiling lists of prospective client businesses using trade directories and other sources
• Acquiring and updating knowledge of the employer's and competitors' goods and services, and market conditions
• Visiting regular and prospective client businesses to establish and act on selling opportunities
• Assessing customers' needs and explaining the goods and services that meet their needs
• Promoting employers' ICT goods and services to existing and prospective clients
• Quoting and negotiating prices and credit terms, and completing contracts and recording orders
• Arranging delivery of goods, installation of equipment and the provision of services
• Reporting to sales management on sales made and the marketability of ICT goods and services
• Following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving any problems arising
• Preparing sales reports, and maintaining and submitting records of business expenses incurred
• Determining customer requirements and advising on product range, price, delivery, warranties and product use and care
• Demonstrating and explaining to customers the establishment's goods and services
• Selling software, mobile telephones and telephone accessories and services such as Internet access and mobile telephone plans
• Accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• Assisting with the ongoing management of stock, such as product inventories, and participating in stocktakes
• Stacking and displaying goods for sale, and wrapping and packing goods sold
• Perform triage assessment of mobile devices to identify faults and determine if repair or replacement is required.
• Drive sales of IT security software (e.g., Trend Micro) and assist customers with installation and activation.
• Set up and provision Static IP addresses, port-forwarding configurations, and custom DNS settings for broadband customers.
• Assist with modem/router troubleshooting and network diagnostics.
• Educate customers on cybersecurity best practices and device safety.
• Developing opportunities to cross-sell the products to existing customers
• Clients (i.e., businesses) and promote hardware sales.
• Maintaining an accurate and ongoing sales pipeline
• Provide clients (i.e., businesses) with telecommunication solutions and handle their accounts.

Apply now with your updated CV and cover letter, and remember to indicate your legal status to work (work visa, NZ resident visa or citizen, etc.) in NZ in your job application. This is a requirement of this ad.

Only suitable candidates will be contacted.