Frontline Admin / Customer Service / Reception

We have a people matter culture where mutual respect and fairness are important.

With over fifty years as a locally owned and operated fuel and lubricant distributor, NPD has a reputation for delivering quality service and products to customers throughout the South Island. This is a direct result of the staff that work for the business across all divisions and roles, who pride themselves on exceeding expectations.

The business is continually growing, expanded into the North Island and developing additional sites throughout the South Island. We have a constantly evolving environment which is challenging, dynamic and exciting.

This is a permanent full-time role (Monday – Friday) that combines front desk reception duties with customer service and administrative support. Some flexibility in hours may be considered for the right candidate.

• growing customer base,
• other teams within the company and
• the wider business focuses for the future.

Key Responsibilities

• Respond promptly and professionally to incoming calls, emails, and enquiries
• Direct queries to the appropriate person or department as needed
• Assist customers with general questions, account support, and basic troubleshooting
• Resolve customer issues when possible, or escalate appropriately
• Maintain accurate and up-to-date customer records and documentation

• Greet and assist visitors, ensuring a professional and welcoming front-of-house experience
• Manage all incoming and outgoing mail, couriers, and deliveries
• Keep the reception area clean and organised
• Arrange staff travel bookings (flights and accommodation)
• Provide general clerical support, including data entry, running reports, assisting with card application forms etc.
• Assist the Business Support team and other departments with a range of administrative tasks

Key skills and Experience:

• Previous experience in a busy customer service, receptionist or administrative role (preferably in a customer service-focused environment)
• An excellent phone manner and the ability to remain calm and professional under pressure
• Strong verbal and written communication skills
• Proactive approach with the initiative to identify and solve problems
• A friendly, professional demeanour with a positive “can-do” attitude
• The ability to multitask and manage priorities in a fast-paced environment
• Reliable, with a strong work ethic and the ability to work both independently and as part of a team
• A methodical and well-organised approach, particularly when working with numbers, systems, or processes
• High attention to detail and accurate data entry skills
• Basic-Intermediate level proficiency in Microsoft Office(particularly Excel), and confidence navigating a variety of digital tools and/or databases.

At NPD Ltd, we are committed to supporting growth and development of our people. In this role, you’ll have the opportunity to learn, develop, and even build a future career in administration or accounts, all with the support of a knowledgeable, friendly team that wants to see you succeed.

If you’re someone who thrives in a busy environment, works well under pressure, enjoys helping others, and brings a proactive attitude to your work — we’d love to hear from you.

Drug and alcohol policy applies. Applicants for this position must have NZ residency or a valid NZ work visa.

1. A covering letter outlining why you’re the ideal candidate
2. A copy of your CV
3. Attach and complete an NPD application form (available from https://www.npd.co.nz/careers/).

We appreciate your interest and will be in touch with shortlisted candidates.