Ward Clerk Mental Health Acute Inpatient Unitat Te Whatu Ora - Health New Zealand Lakes - - Rotorua
If you are looking to join a passionate team who places great value on putting people first, embedding Te Ao Māori in every-day practice, leading with kindness and achieving excellence together, then this may be the opportunity for you.Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the RoleYou will be responsible forProcessing patient information and records in HNZ Lakes programs ensuring timely and accurate record keepingOrdering supply and equipment Communicating between departments and acting as contact person for the ward/unitManaging phone calls into ward/unitSafeguarding confidentiality (due to the nature of the role, a strong emphasis is placed this as a pre-requisite for everyone)Handling administrative tasks on behalf of the multi-disciplinary clinical staff and managers in a polite and efficient mannerAssisting both patients and families seeking further help/information and to be aware of the needs of the clients, dealing in an appropriate manner with clients who can be hostile, abusive or aggressive.
About the Team/Service/ LocationThe Mental Health Inpatient Unit provides care for individuals (adults) with complex mental health needs requiring inpatient care. The Inpatient Unit will be moving into a new facility in the latter part of the year with your role embedded into providing direct support to the inpatient unit with your team.The role of the Ward Clerk is crucial in the effective running of the ward.The successful applicant will be required to have oversight of the ward's stores and supplies ensuring that they are adequately replenished through the internal procurement system. Effective communication is essential in order to liaise with varied professions and services to organise and book meetings and appointments.
An empathetic approach is required as although the post is administrative, successful applicants will engage with service users and relatives in their day to day role. Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand.
The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience.
As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer competitive salary, free staff parking, free flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.For more information on living and working in Rotorua click here About youIdeally, we are looking for a candidate that has a strong administration background coupled with great customer service skills and the ability to work in a fast paced, challenging environment.
We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.You should have Experience using iPM (desirable)Proven skills in Microsoft Suite skills (Word, Outlook, Excel)Very high levels of confidentialityCommunication and interpersonal skillsAbility to work unsupervised and high levels of initiativeA willingness to help those around youOrganisational, time management and problem-solving skillsAbility to work under pressure to meet deadlinesAbility to pick up and use new systems and technologyAn understanding of the Treaty of Waitangi and cultural awarenessYou must be able to build effective working relationships, be approachable and accessible with a flexible approach to work.Ability to follow the principles of the Te Ara Tauwhirotanga – Pathways that lead us to act with kindness Model of Care Click here for Position DescriptionClick here for Collective Agreement (if applicable) Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.
We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. How to ApplyTo apply please click “apply now.” All applications must be submitted through our online careers portal before end of posting date.If you have any questions about the role, please contact vacancy@lakesdhb.govt.nz. The selection process starts from the date of advertising. Due to the fast-paced nature of our roles, the vacancy close date may be subject to change.