Customer Service/Library Officer - Mangakino - Thames

Are you a people-person with a passion for providing outstanding customer service and fostering community connections? This role offers a unique opportunity to blend library services, customer engagement, and visitor information in a vibrant community setting.

**WHO ARE WE? KO WAI MATOU?**

We take a balanced and community-focused approach that allows us to strive with consideration on behalf of our district. We are motivated by ensuring we are a district of connected communities who thrive and embrace opportunities and hold this greater purpose in mind in all that we do.

**ABOUT THE ROLE - NGA AHUATANGA O TE TURANGA**

As our Library/Customer Support Officer, you will be the friendly face of our Mangakino Library, Customer and Visitor Centre, assisting the community and visitors with their inquiries to ensure they have a positive experience in all their interactions with the facility and its services, Tuesday to Saturday.

Your responsibilities will include:

• Delivering exceptional service to both internal and external customers, acting as a one-stop point of contact for all inquiries
• Providing accurate and timely information to visitors and residents about the district and Council services
• Taking ownership of customer interactions, resolving inquiries efficiently while providing a welcoming environment
• Contributing to library operations, including managing resources, assisting users, and supporting engaging community programs
• Managing the full range of administrative tasks as sole charge of the facility, Tuesday to Saturday.

This role offers the opportunity to make a meaningful impact while developing your skills in library operations and customer service.

**WHO WE ARE LOOKING FOR - KEI TE KIMI MATOU I TENEI MOMO TANGATA**

Our District Customer Relations Team is collectively committed to creating an inclusive environment that empowers our employees to thrive. In this role, you'll have the chance to connect with people from all walks of life, contribute to enriching the local community, and gain valuable professional experience.

You'll bring:

• Strong communication, interpersonal, and organisational abilities
• A customer-focused approach with the ability to handle challenging situations professionally and with empathy
• Proficiency in Microsoft Office and digital confidence
• Adaptability, flexibility, and the ability to work independently
• The ability to work on Saturdays until 1pm

**WHAT WE OFFER - NGA AHUATANGA KEI A MATOU**

Our people are accomplished, capable, and driven by curiosity to learn more - about the council, its impact, and their own potential. Your career aspirations will be encouraged, whether you're just starting out or an expert. Our strengths-based environment will enable you to be the best version of yourself at work.

Our spaces are filled with warmth and welcoming conversation. We collaborate closely and lead with empathy - for our colleagues and for our community. We encourage our people to find the flexibility within their role to do more of what matters to them in and out of work. When you join us, you'll enjoy our:

• Strong focus on wellness - discounted gym membership and health insurance and wellbeing initiatives to support your mental, physical and financial wellbeing
• Flexible work environment - work from home options and flexible hours to promote a great work-life balance
• Assistance with ongoing professional development - access to learning opportunities to help you grow
• Generous leave entitlements!
• Settling in support - if you're joining us from outside of the district, we'll work with you to make a seamless transition

Apply now to be part of a supportive team working in a vibrant community space that celebrates learning and connection.

**CLOSING DATE:** 11 th June 2025 or when the vacancy is filled.