Centre Manager

About AMI MotorHub

We are a highly customer focused business and everyone in our business has a role to play in bringing our vision to life.

In a nutshell

A Centre Manager is the leader of the team within the centre ensuring excellent service standards, responding efficiently to centre demands, maintaining high customer satisfaction, and meeting the centre targets on a weekly basis.

This is achieved by providing the environment where the timely planning and co-ordination of activities, carried out safely, can thrive.

• Provide leadership and management within the centre
• Oversee day-to-day operation of the centre
• Implement operational policies and the strategic plan
• Assure all legal and regulatory requirements are met
• Build alliances and partnerships with other organisations
• Lead, plan and review the daily planner for scope of work and production
• Oversight of the volume of repairs through the workshop to prevent delays and maximise workshop efficiency
• Promote high customer service and lead by example
• Handle all complaints promptly.
• Overall responsibility for health and safety in the Centre

• Set location goals and action plans based on company goals
• Assumes full responsibility for centre profit and loss (P&L) management, including following cash control and security procedures, managing supply and materials costs, managing staffing, and facilitating materials and supply ordering and management
• Ability to recognize changing department employee and workload needs and respond with appropriate resources
• Ability to prepare and conduct required meetings to ensure high levels of production
• Responsible to Increase and maintain targets
• Monitor and analyse Performance Reports
• Provide continuous support to the AMI MotorHub team to achieve all performance metrics.
• Develop and maintain relationships with our Insurance Partners
• Manage all Scorecards to ensure maximized sales volumes
• Develop and maintain relationship with and monitor performance of our Parts and Sublet Vendors to maintain the preferred vendor programs
• Track and monitor key performance indicators (repair duration, average repair cost, and net promotor score) for quality and productivity
• Health and safety culture development and safety system management
• Ensure the AMI MotorHub safety management plan and all safety risk controls are implemented and embedded.
• Track and monitor key performance indicators for health and safety
• Recruitment, training and performance of all AMI MotorHub staff
• Maintain KPI’s within the required metrics
• Perform other duties as assigned by management

• 5 years of centre management, estimating, or production management experience within the automotive collision repair industry
• Experience managing the customer experience journey within a process driven production facility. A history within the automotive repair industry is an advantage
• Proactive self-starter who can lead the centre
• Provide management, coaching, supervision and support.
• Proficient/confident using IT and cloud based computer systems
• Proficient in leading health and safety in the collision repair industry,

• Production Manager
• Estimator
• Parts Administrator
• Production Staff
• Customer Services Representatives

At AMI MotorHub, we are committed to:

• Equal opportunity employment. We don't just accept difference, we embrace and support it
• Health and Safety of our workplace. We are committed to operating a harm free zone and have a zero drug and alcohol tolerance policy
• Training, personal development and career progression opportunities
• Employee benefits, including 50% insurance discounts and corporate partner discounts

We encourage prompt application as candidates will be reviewed throughout the advertising period and early close off of applications may apply.

Join us today!