General Manager Services and Accessat Department of Internal Affairs -
- Permanent Hours: Full timeLocation: WellingtonBusiness Group: Services and AccessBranch: Regulatory and Identity Services About Us | Mō mātou The Mauri o te Tangata | Services and Access group are responsible for efficient delivery of customer centric products and services for life events such as passports, citizenship and births, deaths and marriages. Our teams are committed to delivering customer centred and consistent services across the range of products and services.
- centred approach and culture, which puts the customer and their whānau at the heart of our identify and life events services; and building capability to adapt to new ways of working that make it easier for customers to access our services.
- Wellington, Christchurch, Auckland, Sydney and London.
We are looking for a seasoned senior operational people leader with proven success in the application of customer centric service delivery in a large and/or complex organisation.
You will have exceptional people leadership skills and a passion for growing and developing your people.You will also need to demonstrate experience in delivering products and services in the most efficient way.What you bring | Nōu te rourou Significant experience leading and developing large service delivery and customer centric operational teamsIn-depth knowledge and experience with the application of customer centric service design including digital service and channel designProven experience delivering consistently delivering to service level expectations in a complex organisation and experience in best practice of service delivery systemsExceptional relationship-building skills and the ability to influence senior stakeholdersA solid understanding of public sector management frameworks and the role and place of public services agencies.For you | MōuAt Te Tari Taiwhenua | Department of Internal Affairs we are committed to offering a collaborative and innovative culture where your perspective and ideas will be welcomed.
We want our people to thrive within a culture of best practice, while being able to set and achieve goals and being encouraged to challenge the status quo.To learn more about the diverse, important mahi we do at the Department and see why we're a great place to work check out our website https://www.dia.govt.nz/Benefits
- About Internal Affairs
- Careers with us
- Benefits - dia.govt.nzThe appointing range for this role $204,651
- $227,387.
This is Wellington based role and will require regular travel.To review the full job descri'ption, please click here.
If you are unable to follow the link, please review the full job description on our careers website.How to apply'| Me pēhea te tuku tonoWe are unable to accept applications via email.Please click the apply button to submit your application.We're committed to ensuring our application process is accessible to everyone.
Please let us know if there is any support we can provide to ensure the process is accessible to you.Applications for this role close Friday 20th February 2026.
Please note you must have New Zealand Citizenship to be considered for this role.
If you have any questions please e-mail Jo Attewell @ jo.attewell@dia.govt.nz.