Junior Live Ops Specialist - Entry level-role

Are you a recent graduate with a passion for gaming and an interest in live game management? We’re looking for enthusiastic Junior Live Operations Specialists to join our team! This is a great opportunity for entry-level candidates eager to start their career in the gaming industry, focusing on managing games in overseas markets and improving operational metrics post-launch.

In this role, you'll work closely with teams to create engaging in-game events, improve player experiences, track key performance indicators (KPIs), and ensure the game remains fresh and bug-free. You'll also monitor game performance, assist in testing new features, and analyse player feedback to drive improvements in the game.

Key Responsibilities:

• In-Game Event Support: Help plan, execute, and monitor in-game events that align with the game’s strategy to keep players engaged.
• Player Engagement: analyse player feedback and behaviour to improve player retention and the overall experience.
• Content Scheduling: Assist with organizing and releasing regular updates, events, and features to keep the game fresh.
• Cross-Team Collaboration: Work with artists, development & marketing teams and translators to ensure smooth live operations.
• Performance Tracking: Track and report on KPIs to assess player satisfaction and in-game activity.
• Quality Assurance: Assist in testing new features, events, and versions before release to ensure quality.
• Market Analysis: Monitor competitor activities and trends to inform promotional and operational strategies.
• Operational Monitoring: Track the game’s operational status and assist in troubleshooting issues.
• Reporting: Prepare monthly reports on operational data and analyse the success of activities.

What We’re Looking For:

• Graduates Welcome: Ideal for recent graduates with a passion for gaming or anyone with previous gaming industry experience.
• Passion for Gaming: A genuine love for games and a desire to improve the player experience.
• Excellent Communication Skills: Strong verbal and written communication skills for cross-team collaboration.
• Detail-Oriented & Analytical: Ability to analyse data, track player behaviour, and provide actionable insights.
• Outgoing & Optimistic: A proactive and positive attitude, with a willingness to embrace challenges.
• Problem-Solving Mindset: Creative in finding solutions to operational and in-game issues.
• Team Player: Ability to collaborate and adapt in a fast-paced environment.

Preferred Qualifications:

• Experience or interest in the gaming industry is a plus but not required.
• Strong logical thinking and data sensitivity.

Please Note: Only applicants who have been shortlisted will be contacted.

Must have valid work visa or rights to work in New Zealand.