Customer Services Officer
Auckland Customer Services Representative, based at Penrose
About New Zealand Couriers:For more than 50 years, New Zealand Couriers has worked tirelessly to offer our customers the best possible levels of service. New Zealand Couriers is Freightways Flagship Brand. With over 1,200 employees, and 550 independent contractors in 25 locations across the length and breadth of New Zealand, we are incredibly proud to be the country’s leading Courier Company.
We are also the largest subsidiary of Freightways, one of New Zealand’s leading organisations. Despite our size we remain responsive to our market, with our people at the heart of our success.The Role:
Taking inbound calls and answering email queries in support of our customers, your natural ability to communicate, emphasise and be creative will see you achieve exceptional customer service for our time-sensitive customers. This role is Monday- Friday with standard business hours.
There is also a requirement to work on Saturday's on a rotational basis.
What to highlight in your application?- How have you put the customer first?
- Lateral thinking. How have you looked outside the box to find solutions?
- Strong written and verbal communication skills
- Computer/ tech literacy and passion to learn new systems
- Your ability to be empathic whilst solution focused
- A team player that has a strong desire to make a real difference
- Work with New Zealand couriers a Freightways group adding the benefits of internal group opportunities.
- Health and wellbeing programs and initiatives
- Friendly and supportive team environment
- Onsite parking
In addition to the above benefits, we are well aware of traffic volumes and we are flexible on starting times meaning you can start between 7.00am-9.30am.
If this sounds like you or you think you meet most of what it takes and are prepared to learn the rest, we want to hear from you! Click apply and follow our group registration for us to get in touch!