Administrator/Receptionist | Hillmorton Health Campusat Te Whatu Ora - Health New Zealand Te Tai o Poutini West Coast -

Christchurch

• Hillmorton Health Campus
• Adult Community Mental HealthPermanent part-time position working 32 hours per weekHealth New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.About the roleWe are seeking a friendly, capable, and organisedAdministrator/Receptionist to join our Adult Community Mental Health team atHillmorton Health Campus.

• Te Whatu Ora
• Health New Zealand Key ResponsibilitiesReception & Administrative DutiesManage patient arrivals, departures, and phone queries efficiently.Enter all patient contacts into Healthlinks (SAP) accurately and in a timely manner.Process referrals and re-categorisation queries in consultation with clinical staff.Maintain clear, timely communication withpatients about appointments and follow-ups.Customer Service & Front of HouseDeliver a warm, respectful, and professional welcome to all patients and visitors.Maintain patient confidentiality and privacy at all times.Check and update patient demographics in the Patient Management System (SAP).Identify unwell patients and escalate appropriately to nursing staff.Ensure excellent communication with clinical teams and patients.

• 5 working days.Format and distribute outgoing correspondence within 24 hours of sign-off.Ensure all documentation is accurate, professional, and completed to a high standard.Teamwork & CommunicationModel positive, professional communication with all internal and external stakeholders.Actively contribute to a supportive and high-functioning service environment.Participate in meetings, training, and continuous improvement activities.Other DutiesAssist with additional administrative tasks as directed by the Clinical Manager.Proactively identify areas for improvement and request training where needed.About youEssential:Excellent customer service and communication skills
• people are your priority.High level of accuracy, attention to detail, and the ability to meet deadlines.Self-motivated with strong organisational and time management abilities.Technically confident
• quick to learn new systems and processes.Proficient in Microsoft Office (Word, Outlook, Excel).Accurate and fast keyboard skills (50
• 70 wpm).A collaborative and proactive team player.Desired:Previous experience in a healthcare or hospital administrative role.Familiarity with medical terminology and public health systems.Cultural awareness and the ability to engage with diverse populations.Knowledge of the Patient Management System (SAP) or similar systems.Working at HealthNew ZealandHealth New Zealand | Te Whatu Orais dedicated to ensuring excellent healthcare for the people of New Zealand.

We welcome applications from ourdiverse Māori, Pacific, disabled, and rainbow communities.

• apply now.
• All applications must besubmitted through our online career
• s portal.

If you have any questionsabout the role, please contact Kerri McCarthy atKerri.McCarthy@TeWhatuOra.govt.nzWe will review applications asreceived and may proceed with the recruitment process, before the closing dateof this advert.