Service Manager

Company Intro:

BM Electrical is a leading Auckland-based electrical contractor with a proud 50+ year history of delivering exceptional service to our clients. As we continue to grow, we're seeking a highly skilled and experienced Service Manager with a strong electrical background to lead our service operations and ensure the highest quality service delivery, while driving financial performance and strategic growth in a fast-paced environment.

The Role:

This critical role involves comprehensive overview on the job lifecycle management, working closely with supervisors to lift performance and actively contributing to client acquisition and retention. You'll need to be a proactive thinker who can anticipate challenges and implement solutions effectively.

Responsibilities:

• Lead, mentor, and develop our service team.
• Build and maintain strong customer relationships, ensuring exceptional service and satisfaction.
• Oversea all aspects of service delivery, ensuring efficiency, quality, and compliance.
• Manage the entire job lifecycle, from client solution creation and quoting, to monitoring execution and closure.
• Monitor and optimize supervisor performance, ensuring achievement of profit margins, timely invoicing, and efficient client query resolution.
• Monitor and report on departmental margins, Work in Progress (WIP), quote values, and quote approval/decline rates.
• Manage service department budgets, control expenses, and contribute to financial planning.
• Identify and pursue new client opportunities, while strengthening existing client relationships.

Who You Are:

• Proven extensive experience in service management within the electrical or related trades industry.
• Strong understanding of electrical systems, service procedures, and best practices.
• Exceptional communication, interpersonal, and leadership skills, with a proven ability to motivate and develop teams.
• Strong problem-solving and decision-making abilities, with a customer-focused approach.
• A proactive thinker who thrives in a fast-paced, dynamic environment, anticipating challenges and implementing effective solutions.
• Highly detail-oriented with a commitment to quality, safety, and operational excellence.
• A strategic thinker with strong financial acumen and experience in performance reporting.
• Proficient in using project management tools and relevant software.
• A valid Electrical Practicing License is essential.
• A valid New Zealand driver's license is essential.
• Permanent residency and right to work in NZ.

What We Offer:

• Supportive management structure with a "can-do" attitude and a focus on growth.
• Competitive salary and performance-based opportunities.
• Company vehicle provided.
• Smartphone and uniform for professional presentation.
• Significant opportunities for career progression and professional development within a growing company.
• The chance to lead and work on challenging and rewarding projects that make a real impact.
• A supportive and collaborative work environment where your leadership is valued.