Queenstown - Retail Shift Manager

Job Title: Retail Shift Manager

The store operates long hours, seven days a week.

We are looking for retail shift managers to join our team. If you are passionate about the retail industry and thrive in a team environment, we welcome your application and look forward to growing together.

Key tasks and responsibilities:

• Assist the Director in managing store operations and supervising staff during shifts
• Assist managing a team of store staff including interviewing, hiring, scheduling, training, leading, promoting and general supervision
• Ensure all staff comply with store policies, procedures, and service standards
• Create and adjust staff rosters as needed
• Train and guide team members in sales procedures and customer service practices
• Maintain high standards for product quality, customer service, and store equipment
• Enforce and monitor all health, safety, security, and hygiene standards in accordance with store and regulatory requirements
• Assist in managing product pricing, store promotions, and marketing strategies
• Oversee inventory levels and coordinate ordering of supplies as required
• Maintain accurate records and documentation of daily store operations
• Responsible for daily cash deposits and correct operation of POS systems
• Reconcile all cash drawers and POS transactions at the end of each day
• Deliver excellent customer service to ensure high levels of customer satisfaction
• Promote store products and services to travel agencies and other tourism industry partners
• Coordinate with travel agencies on group tour shopping schedules and post-shopping services
• Handle customer inquiries and complaints in line with store service procedures
• Authorize customer compensation in cases involving changes to purchases, and inspect returned items
• Sell products and provide services directly to customers when necessary

Guaranteed hours of work per week: Minimum 30 hours, permanent full-time

Requirements for the job:

• You should have a qualification in management or related at level 3 or above; OR alternatively, you should have a Bachelor’s Degree or higher in any major; OR alternatively, you should have at least 1 year of relevant work experience
• Excellent problem-solving and customer service skills
• Good communication and interpersonal skills
• If you are bilingual, you will have an advantage in serving our customers, as the majority of them are from Asia, especially a large number of tourists from China.
• Full time availability
• Available to work any day from Monday to Sunday on a 7-day roster
• No criminal record
• Candidates need to be NZ citizens/residents