Front of House
Part Time
- Application Closes 04 Jul 2026
- Auckland - Central Auckland
- Community and Social Service Specialist
20 hours - Sun 8am-430pm. Mon-Weds 8am-12.30pm
About The Role
Front of House, as the waharoa to HomeGround is the first point of connection for all visitors, whanau members and community members, the role of Mau tangata is to be the first face of the laneway greeting and watching over all its users ensuring that they are well directed and able to conduct their business safely.The service will warmly welcome all visitors, clients, community members; assess their needs and help them navigate to an appropriate support service or destination through a warm handover process. The team works in partnership with the Mission’s other client facing services of Apartments Concierge, Calder Centre, Street to Home, withdrawal services & Haeata.
We value learning and growth. You will be supported on your unique journey through mentoring and on the job development as part of the wider Mission community committed to meaningful, values-led work.
This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland City Mission.What You Will Be Doing
- Greet visitors and clients of the Auckland City Mission and ensure they are treated with respect and care and warmly welcomed.
- Work alongside departments to offer our clients a safe place to access services.
- Provide appropriate interventions (minimal/brief to comprehensive) that are aligned to matauranga Maori.
- Build and maintain positive and professional relationships with internal and external stakeholders.
- Knowledge of Kaupapa Maori principles e.g. understanding culture, power and how it relates to the Treaty.
- Capacity to demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapu and Mana Tika, Mana Orite.
- Previous experience working with those who experience homelessness, food insecurity, alcohol or other drug addictions, physical/mental illness.
- Has a reputation as someone who is trusted and leads in a tika, pono and aroha way.
- Security Experience and a current COA is an advantage.
What We Offer
- Opportunities to strengthen cultural connection through weekly Kapa Haka, waiata, and monthly romiromi.
- Access to EAP & external supervision.
- “Mission Leave” provides an opportunity to focus on wellbeing along with annual and sick leave.
- Tangihanga leave.
- Access to sick leave from your 1st day of employment.
- Ongoing training and development.
- Staff discounts at Auckland City Mission Op Shops and Pharmacy.
- Access to low cost, fresh produce through the Mission Grocer.
- Convenient access to public transport and discounted parking options.
- Opportunities for career progression within the Mission.
About The Organisation
Auckland City Mission – Te Tapui Atawhai works alongside people in Tamaki Makaurau facing poverty, homelessness, hunger, and isolation.
With over 100 years of service, we deliver integrated support across housing, food, health and recovery, supporting tens of thousands of Aucklanders every year. Our work is grounded in Te Tiriti o Waitangi and guided by our values; Manaakitanga, Rangapu, Atawhai, and Manatika/Mana Orite.
We believe in people, collective responsibility, and hope - and invite those who share our values to join us.- jd-mau-tangata-foh.pdf