Customer Service
Job Type: 30 hours/week
Category: Customer Service
Pay Rate: $26/hour
We’re looking for two reliable and client-focused Customer Service Staff Members. If you enjoy helping others, thrive in a multicultural environment, and have strong organisational skills, this is your opportunity to grow with a respected Auckland-based team.
About Us
Immigration Consultancies Limited (ICL) is a licensed immigration consultancy based in Auckland. We provide trusted advice, visa assistance, and international student services to clients across New Zealand and globally. Our team is growing, and we’re seeking a leader who can oversee the customer journey and ensure a consistently high-quality experience at every touchpoint.
Key ResponsibilitiesLead daily customer service operations and support the advisers' team
Manage client communications via email, phone, and CRM
Respond to client queries and escalate complex cases where needed
Coordinate appointment bookings and follow-ups
Monitor response times and ensure service quality is maintained.
Ensure client information is handled with accuracy and confidentiality.
We’re Looking ForBachelor's Degree or higher qualification in Business or Management
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong attention to detail and time management
Experience using CRM systems
Empathy, professionalism, and a problem-solving attitude
What We OfferSupportive team environment and central Auckland location
Work that makes a real impact on people's lives
Long-term growth opportunities within the company
Mandatory RequirementsMust pass a pre-employment drug test
Clear criminal record
No medical conditions that may affect the ability to perform job duties
Full NZ driver’s licence
How to Apply
Please email your CV and cover letter to: nirmala@immigrationconsultancies.com