Hotel Manager

Hotel Manager / Front Office & Operations Supervisor

Employment type: Full-time, permanent

Franz Josef Oasis is a boutique hotel located in the heart of the West Coast tourism region. We are seeking a reliable, hands-on hospitality professional to join our team and support the daily operation of the hotel. This role is ideal for someone who enjoys a varied position combining front office, guest service, housekeeping, and light food service duties in a small, close-knit team.

Key Responsibilities: Front Office & Guest Services

• Answer incoming phone calls and handle accommodation enquiries
• Manage reservations via PMS and OTA platforms (e.g. Booking.com, Expedia)
• Respond to guest emails and messages promptly and professionally
• Check guests in and out and handle payments
• Provide local tourism information and ensure an excellent guest experience
• Handle guest feedback and basic complaints in a professional manner

• Support the smooth daily operation of the hotel
• Coordinate room availability with housekeeping schedules
• Maintain high standards of cleanliness, presentation, and service
• Assist with operational tasks as required

• Assist with preparation and service of daily breakfast
• Maintain food safety, cleanliness, and hygiene standards
• Clean breakfast and kitchen areas after service

• Clean guest rooms and common areas when required
• Change linens, replenish amenities, and prepare rooms to hotel standards
• Support housekeeping during busy periods
• Report maintenance issues when identified

• Previous experience in hospitality, accommodation, or tourism
• Strong customer service and communication skills
• Experience with front desk operations
• Housekeeping experience and willingness to perform physical tasks
• Ability to work independently and multitask
• Flexible availability including mornings, afternoons, weekends, and public holidays

• Reliable, self-motivated, and trustworthy
• Hands-on and adaptable
• Comfortable living and working in a small town environment

This is a practical, all-round role suited to someone who enjoys being involved in all aspects of hotel operations and delivering excellent guest experiences.