Operations Manager

Join a global leading company who is held in high regard in New Zealand. This is a role where you can make a real impact in your region. There is a huge amount of variety, and no two days are the same.

About the Role

As the Operations Manager, you’ll lead a dynamic team of Contract Managers and Franchisees across the Wellington region. You’ll be responsible for ensuring operational excellence, franchise compliance, business development, and customer satisfaction

• Permanent position
• Full time hours
• $80,000 - $90,000 + company car
• Wellington, CBD

• Franchise Management: Oversee franchise agreements, recruitment, onboarding, and compliance
• Operations Leadership: Ensure efficient service delivery, solve operational challenges, and support contract start-ups.
• Business Development: Secure new clients, upsell services, and prepare proposals and quotes.
• Account Management: Maintain strong client relationships, resolve queries, and drive continuous improvement.
• Health & Safety: Promote a safe working environment and ensure compliance with H&S standards.
• Human Resources: Recruit, training, and support staff and franchisees.
• Quality & Financial Oversight: Monitor service quality, manage financial performance, and support marketing initiatives.

• Proven experience in operations and account management
• Strong understanding of Microsoft 365
• Excellent communication and leadership skills
• A proactive, solutions-focused mindset
• Commitment to health & safety and quality standards

Ready to take the next step? Apply now and quote reference 130691 in your application.