Business Analyst- Operations
Senior Business Analyst – Operations
- 6 month contract
- North Shore
The Senior Business Analyst – Operations is required to support a large business transformation project based on the North Shore. You have the proven ability to work across multiple business functions and understand operational details.
You will be able to create high-quality documentation (e.g., SOPs, service maps, user guides) and be able to identify, articulate, and resolve operational gaps or service risks during the business change. This contract is initially for 6 months, with a view to extending as part of an 18 month transformation project.
Key Skills and responsibilities:
- Document end-to-end current-state operational processes (Customer services, payments, and facilities).
- Analyse and identify operational risks, inefficiencies, and potential disruption points during a business transformation project.
- Translate future-state designs into clear operational requirements.
- Work closely with Operations to ensure all business impacts are known and managed.
- Create and maintain clear, user-friendly documentation to support new ways of working.
- Contribute to operational readiness plans, ensuring teams are supported during go-live and post-implementation.
- Participate in cutover planning, service continuity modelling, and early life support of new processes.
- Change impact assessment, business readiness, operational support models.
- Experience with Microsoft 365, CRM systems, and workflow platforms (e.g., D365, MYOB, SharePoint) is advantageous.
If you are interested in joining a large scale project please send a cover letter and updated CV to us! Ref 130134
Please note that to be considered for this role you will need to be based in New Zealand with the right to work.
Beyond Recruitment Technology, Transformation & Digital, connecting IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information.