Duty Manager - Full Time

placeWellington calendar_month 

We're on the lookout for a capable and reliable Duty Manager to help run the floor in the afternoons and evenings. This is a full-time role, 2pm to 10pm, with a strong focus on team leadership, customer service, and ensuring the store runs smoothly.

You'll be the senior leader on-site during this shift, supporting the department managers, resolving customer issues, and keeping standards high across the store. The role suits someone with energy, initiative, and a calm, confident approach to problem solving.

Key responsibilities
  • Lead the floor across all departments from 2pm to 10pm
  • Support and coach team members to deliver great service
  • Handle customer concerns and issues promptly and professionally
  • Ensure store presentation, safety, and service meet expectations
  • Communicate key updates and pass-downs to the right teams
We're looking for
  • Proven leadership experience in retail or hospitality
  • Ability to make sound decisions under pressure
  • Strong communication and people skills
  • A calm, fair approach to managing performance
  • A hands-on style — happy to jump in where needed
  • Previous supermarket or Duty Manager experience is an advantage
  • A current General Manager's Certificate (Liquor) is preferred
Why join us?
  • We're a high-performing store with a strong local following
  • You'll be part of a committed and supportive leadership team
  • We invest in development and clear standards
  • We offer stable hours, staff discount, and a team that looks out for each other

If you've got the leadership experience and want to step into a role where you'll be trusted to run the show each evening, we'd love to hear from you.

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