Technician - LMR Radio

Radio Technician for the sales, Programming, and installation of LMR Radios

The baseline skill set and attributes of what a team member of Teletronics will look like is the following:

• Enthusiasm and passion for what you do.
• Programming LMR devices.
• Installation of LMR devices.
• 1-2 years of customer service experience.
• Strong time-management skills and initiative.
• A willingness to be flexible and pitch in where needed.
• Proficiency in Microsoft Office, Excel, Tech Systems, and with an aptitude to learn new software and systems.
• Exceptional Data Entry skills and including job notes.
• A basic understanding of Information Technology, office IT equipment, and Information Management.
• Keen attitude to learn and improve all services.
• Exceptional interpersonal skills.
• Clear written and verbal communication skills.
• Foster an inclusive and supportive team environment

At Teletronics, we believe in creating a supportive and collaborative workplace where every team member is empowered to succeed. We'd love to hear from you if you’re committed to quality service, take pride in your work, and want to be part of a company that values innovation and community.

Key Responsibilities:

• Retail Sales Support: Assist with sales of telecommunications equipment, including radio, broadband, and IoT products.
• Customer Service: Deliver efficient, customer-focused service, prioritizing fast and effective solutions for client issues.
• Radio Installation: Install radios for clients, including custom setups for organizations such as GWRC or police departments, following specific requirements.
• Radio Programming: Program and configure radios (Tait and Hytera), including analog, DMR network channels, and digital radios for Tier 2 and Tier 3 systems.
• Sales: Support sales of broadband, radio, and IoT solutions to customers, providing expert advice on suitable products and services.
• Job Scheduling: Manage and organize your job bookings and contribute to overall scheduling.
• Administrative Tasks: Handle stock ordering, phone answering, and organizing daily emails.
• Customer Support: Offer front-line (Level 1 and Level 2) technical support for customers both in-person and over the phone. Provide efficient, friendly, and professional technical support and customer service.
• Escalation: Appropriately escalate complex technical issues to senior technicians.
• Customer Interaction: Shop Opening and Closing: Be responsible for the opening and closing of the shop—this is a "first in, last out" type of role.

About You:

You might come from a customer service, administration, or technical support background—or none of those—but you’re:

• Customer Service Excellence: Proven experience in customer-facing roles with a focus on delivering exceptional service.
• Advanced Communication Skills: Strong written and verbal communication, able to explain complex technical issues to non-technical customers in clear, understandable language.
• Attention to Detail: You ensure accuracy in installations, configurations, and troubleshooting, seeking clarification or advice when needed.
• A confident communicator with a calm and friendly approach
• Willing to learn radio technology and technical tasks (we’ll train you)
• Organized, self-directed, and happy to take ownership of tasks

What’s Great About Teletronics:

• Access to LinkedIn Learning for continuous learning and development.
• Company vehicle, phone, and laptop provided.
• Career Growth Opportunities: Develop your expertise and advance within the telecommunications industry.
• A supportive company culture focused on collaboration and professional development.

Essential Requirements:

You must currently reside in New Zealand with the legal right to work.