Experience Manager
Are you a hospitality professional ready to take the leap into leadership?
This is your average hospitality gig - yeah right.
At Tui HQ, we don’t just pour beer - we create legendary experiences. Since 1889, we’ve been a must-stop for locals, road-trippers, and anyone chasing a great pint. With expertly poured beers, a café showcasing fresh local flavours, vibrant events, functions, and our iconic garden bar, this place hums five days a week.
Now we’re looking for an Experience Manager (Venue Manager) — someone ready to step up, lead from the front, and take ownership of the full Tui HQ experience.
What you’ll be doing: This is your chance to move beyond service and into true leadership - owning the floor, the team, and the experience.
You’ll be the engine room behind Tui HQ, leading both front of house and kitchen teams, keeping operations sharp, and ensuring every guest leaves with a story worth telling.
Day to day, you’ll:- Run the bar, café, functions, events, and overall guest experience like a well-poured pint
- Lead, coach, and motivate a lively, diverse hospitality team
- Manage rosters, training, and performance (the full people piece)
- Keep a close eye on stock, budgets, and overhead costs
- Oversee functions and events as the key liaison for bookings
- Ensure everything runs smoothly with health & safety and liquor licensing
You might already be leading, or you might be a strong hospitality professional who’s ready to step up - either way, this is your opportunity to grow into a confident, capable leader.
You’ll bring:- Solid hospitality experience in bars and/or restaurants (2+ years experience essential)
- Availability to work Tuesday to Saturday 9–5pm, including Friday evenings and the occasional Sunday (no brutal late nights or early starts — told you this wasn’t your average hospo role)
- A genuine desire to lead people and grow your leadership capability
- A current Duty Manager’s Certificate or the ability to obtain one
- Conference, function, and event experience
- Confidence running busy services and juggling competing priorities
- Strong problem-solving skills and the ability to stay calm under pressure
- Ready to step into leadership and take ownership
- Brings energy, humour, and a strong work ethic
- Leads with fairness, integrity, and good old-fashioned Kiwi common sense
- Cares about their team just as much as their customers
- Stays cool when things get busy
- Not afraid to roll up their sleeves and muck in
- Always looking for ways to do things better
Why Tui HQ?
Because this is more than a job - it’s a genuine step forward in your hospitality career:- No two days are the same
- You’re part of a legendary Kiwi brand
- You get to create experiences people remember
- Team culture matters just as much as the bottom line
- Located just 20 minutes from Palmerston North
- Remuneration package includes an additional travel allowance
You’ll be part of a wider team beyond Tui HQ, with strong support from an experienced leadership group who will work alongside you as you grow. This is an environment where you’ll be coached, challenged, and backed — giving you the confidence to step up, find your leadership style, and truly own your role.
Keen to make the move?We’re looking for people who are ready - not just for a job, but for the next step in their hospitality journey.
To apply, you MUST include a cover letter telling us about:- Your hospitality journey so far
- Why you’re ready to step into a leadership role
Please send your cover letter and CV to melissa@theexperiencecollective.nz and complete this short form: https://forms.gle/5qinPyhMktycwgWy7
Please note we will be reviewing applications as they come in, and only successful applicants will be contacted.
Only apply if you are eligible to work in New Zealand.