Service Delivery Coordinator

We are looking for a practical, customer and solution focussed person to join our Metlink Operations team.

This is a permanent full-time role based in our central Wellington office.

**About the role:**

Reporting to the Manager Bus, Ferry and Total Mobility the role's primary focus is to provide high quality levels of service for our customers as well as supporting the wider operations team.

• Identifying network issues and improvement areas.
• Monitoring the bus network for performance, planning and reporting purposes.
• Back-office system administration.
• Auditing and reporting on the performance of our operators and services.
• Supporting our diversity and inclusion, te reo Maori and tikanga policies.

• A willingness to look at life through different lenses.
• A passion for customer service.
• An interest in public transport and a desire to learn more.
• Excellent organisational skills and enjoy challenge.
• Strong, analytical and problem-solving skills including the interrogation of data.
• Proven understanding of back-office and administrative database systems; and competence in the Microsoft suite of applications.
• **A full, clean NZ driver's license**.

• Work to suit your life and whanau with our flexible working policy.
• We'll encourage you to grow and prosper with a range of learning and development opportunities, internal secondments and career progression.
• Your wellbeing is our priority - we'll provide medical and trauma insurance, support through our employee assistance programme, including Rongoa Maori partner providers, generous annual and sick leave, along with Tangihanga leave and support.
• We want you to have a sense of belonging, where you can reflect your personal and cultural identity in the way that you work.
• Social clubs, staff networks and a friendly and inclusive culture.
• Great working environment in our Cuba Street office.

**Come help treasure and grow our rohe together**

Our rohe and its lands, waterways, animals, plants and people can only grow stronger if they are nurtured.

To join our team is to step up and commit to playing an active part in this important mahi. That means restoring nature, connecting people and places, reducing environmental impacts, and helping this rohe and its people prosper.

We are committed to Te Tiriti o Waitangi and support mana whenua as Kaitiaki. We're also part of a collective movement alongside our community members whose hopes for the future of this region are just as high as your own.

Our efforts across environmental management, public transport, flood protection, regional parks and water supply are interconnected and integral to treasuring our rohe and growing our future.

**How to apply:**

Greater Wellington is proud to be a member of Diversity Works. We value diversity and are committed to an inclusive, flexible, and supportive workplace. We encourage candidates from all backgrounds and welcome the unique talent and experience you will bring to our team.

We are passionate about ensuring our recruitment processes are fair and equitable. Please let us know if you have any accessibility needs or adjustments that need to be made so we can offer a recruitment process that is more accessible to you.

Click on the Apply link to view the job description and to apply for the role with a cover letter and CV.

For further information, please contact Jo Pritchard on 021 729 131

**Applications close:** 5.00pm, Monday 23 June 2025. *Please note we may begin shortlisting as we receive applications.*

The salary range for this position, inclusive of all benefits, is $60,795 to $91,193 with a midpoint of $75,994. Starting remuneration will depend on the skills and experience of the successful applicant.

*All applicants will be required to provide proof of their eligibility to work in New Zealand.*