Blenheim - Lodge Duty Manager / Restaurant Team Lead
About us - Ko wai matou
Marlborough’s largest tour operator, Marlborough Tour Company, is looking for their next Lodge Duty Manager and Restaurant Team Leader.
Located remotely near the head of Endeavour Inlet in the beautiful Marlborough Sounds, Furneaux Lodge and Punga Cove Resort have a backdrop of native forest, beautiful blue skies and stunning green-blue water.
Steeped in history, the iconic Furneaux Lodge is a favourite with locals, Queen Charlotte Track walkers and visitors, where we are known for our exceptional customer service focus and offer a variety of accommodation. Our biggest asset though is our People. Our team are friendly, focused and above all, understand how to go the extra mile for our valuable guests.
About the Role - Mo tenei turangi mahi
Lodge Duty Manager: Reporting to the General Manager for Resorts, this pivotal role is to manage the day to day operations at Furneaux Lodge and offer guests an exceptional overall experience. This permanent role commences 1st September, a current Duty Managers certificate will set you apart from the rest.Hotel reception experience is preferable but training will be provided.
Restaurant Team Lead: Punga Cove Resort: Reporting to the Operations Manager, this pivotal leadership role encompasses all aspects of running a hospitality venue. Our Restaurant Team Lead needs to be hands on, solution focused and confident in approach, as no two days are the same.Living and working in a remote location brings challenges, so we are looking for a team player who can mentor and lead the Hospitality team for ongoing success. A current LCQ certificate is preferable for this fixed term role, commencing August/September
About You - Ko nga wheako ou
Previous experience in a similar hospitality leadership role is a must, as is a commitment and understanding of what ‘Exceptional Customer Service’ truly is. Our guest’s experience is everything to us – it is in our vision, mission, and values!
A high level of customer interaction is required. You will also need to be able to demonstrate:- Previous experience working in a similar hospitality venue in a restaurant, cafe or hotel environment
- An extensive knowledge of NZ & European cuisine and locals wines at their best
- Customer service focus and hospitality training in order to lead by example
- A strong background in staff management is a must
An understanding and working experience of Health and Safety Compliance within the workplace, including knowledge of the Sale of Alcohol Act & Smokefree Environments and Regulated Products Act 1990
Preferred Requirements:- Duty Manager’s Certificate (preferable)
- Licence Controller Qualification
- Barista training
- First Aid Certificate desired
- Minimum 3 years’ experience in a similar role
A supportive senior management team behind you
- Training in the unique operations of these remote properties
- wage commensurate with experience
- An onsite accommodation and meals package
- Couples are welcome to apply - ask us about our other vacancies
Please note only NZ Residents or visa holders with working eligibility need apply. Sponsorship will not be offered. Marlborough Tour Company is an equal opportunity employer. All new employees must be able to pass a pre-employment Drug and Alcohol Test.
For more information please visit: www.marlboroughtourcompany.co.nzTo apply please forward your CV and Cover letter outlining your suitability to: hr@marlboroughtourcompany.co.nz