Assistant Manager

Job Description:

You’ll be a hands-on leader who leads by example and ensures our guests feel welcome and well taken care of.

• Location: Rotorua
• Competitive salary 28-35 per hours, depends on your skills and experiences
• Employment Type: Full-Time
• Start Date: As soon as possible

What We Offer:

• On-site accommodation options (if needed)
• Opportunity for growth and advancement
• Supportive work environment
• Employee discounts and benefits

Responsibilities:

• Assist in overseeing daily operations of the motel
• Supervise front desk, housekeeping, and maintenance teams
• Train, coach, and schedule staff
• Handle guest complaints and special requests
• Monitor room availability, occupancy rates, and pricing
• Manage inventory and supplies
• Ensure compliance with safety and cleanliness standards
• Support in budgeting and expense control
• Report to and collaborate with the Motel Manager regularly

Requirements:

• Prior experience in hospitality, front desk, business management, or customer service (management experience is a plus) for at least 3 years
• A relevant qualification at NZQF level 5 or higher
• Available to work on weekends and public holidays when required
• Strong leadership and communication skills
• Ability to multitask and stay calm under pressure
• Familiarity with booking systems and basic computer skills
• Flexible schedule, including availability on weekends and holidays
• High school diploma or equivalent (Hospitality or Business degree preferred)
• Positive attitude and strong work ethic

Send your resume and a brief cover letter to apply. Be part of a team that values service, hospitality, and community. We can’t wait to meet you!