Customer Experience Manager - ESS Trentham Militar

Lead with Purpose: Play a key role in delivering exceptional service to the New Zealand Defence Force in a unique and rewarding environment.

• Strategic & People-Focused: Combine operational leadership with customer experience excellence to shape a high-performing team.
• Career Growth & Recognition: Access Compass Group's global development pathways, NZQA training, and performance-based rewards.

He angitutanga / The opportunity:

Driving sales within this area will also be a key component of your role.

Trentham military base has 2 messes, a cafe, 3 bars, a large out catering operation and numerous formal dining events so your organizational abilities will be second to none. Experience with deputy and SAP would be an advantage.

You will be responsible for organizing and managing the front of house and overall customer experience. This also includes transportation, logistics and function planning & delivery in accordance with the standards required by the New Zealand Defence and Compass Group.

• Manage contracts to provide services
• Lead and manage catering operations and facilities, ensuring high standards of service and compliance.
• Recruit, develop and coach staff, manage rosters, and foster a culture of excellence and teamwork.
• Monitor budgets, control costs, and identify opportunities for operational improvement.
• Maintain strong client relationships and respond proactively to feedback and service requests.
• Oversee event catering, stock control, and ensure adherence to food safety and health standards.
• Ensure responsible service of alcohol.

• Proven leadership experience in hospitality or catering, ideally in a Defence or institutional setting.
• Strong commercial acumen with the ability to manage budgets and drive performance and preparing management reports.
• Excellent communication and interpersonal skills with a customer-first mindset.
• In-depth understanding of health, safety, and food safety regulations.
• NZQA Food Handling Certificate (Units 167 & 168) and First Aid Certificate desirable.

• Competitive Pay & Bonuses: Plus comprehensive benefits.
• Leadership Role: Shape and lead a high-performing team in a unique Defence environment.
• Career Development: Grow within Compass Group's global framework.
• Supportive Culture: Enjoy flexible working options and access to Employee Assistance Programmes.
• Exclusive Discounts: On medical insurance, banking, hotels, and more.

• We are New Zealand's leading and largest provider of food and support services across multiple industries.
• These industry sectors are managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.
• We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.

Successful candidates will be able to satisfactorily pass a Security and police clearance.

Applicants for this position should have NZ residency or a valid NZ work visa.

Ready to lead with purpose and make a difference?

Click 'Apply Now' to join our team.

For recruitment queries, contact: recruitment@compass-group.co.nz

Great People, Real Opportunities