Clinical Administrator | Christchurch Health Campusat Te Whatu Ora - Health New Zealand Waitaha Canterbury -

Christchurch

• Outpatients Service
• Christchurch Health CampusPermanent part-time role 16 hours per week Monday and Tuesday 8am to 4.30pmHealth New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

• ll play a vital role inensuring patients receive timely and coordinated care in line with WaitahaCanterbury and Ministry of Health (MoH) guidelines.Working closely with the Team Leader, Service Manager, andClinical Director, you will be responsible for:Managing patient bookings and arrivals for outpatient clinics and elective inpatient admissions.Ensuring adherence to national and local booking standards and guidelines (including MoH targets and Waitaha
• s Elective Services Guidelines).Providing front-of-house service and maintaining a welcoming, professional environment.Accurately updating the Patient Management System (SI PICS) and supporting clinical workflows.As part of the Administration andClerical Pay Equity Claim settlement this role has been mapped to NationalBand 4/Profile 4For further information about theadministration and clerical pay equity settlement please follow the linkbelow: PSA National HealthAdministration Collective Agreement
• FINAL (tewhatuora.govt.nz)
• Whilst Health New Zealand isundergoing change, affected employees will be given preference and priority forthis position
• Key ResponsibilitiesCustomer Service:Deliver exceptional service to patients, clinicians, and staff.Maintain patient confidentiality and privacy at all times.Greet and assist patients professionally, referring unwell or infirm patients to nursing staff as needed.Booking & Data Management:Manage referrals and bookings based on clinical priority and MoH targets.Ensure accuracy in all data entry and booking communication.Maximise clinic utilisation and reduce cancellations by adhering to booking timelines.Prepare clinics and manage outcomes in line with business rules and National Patient Flow guidelines.Coordinate inpatient surgical bookings and maintain accurate, synchronised waitlists.Communication & Teamwork:Role model professional, respectful, and clear communication.Support a collaborative and high-functioning team environment.Maintain confidentiality and proactively engage with feedback.About YouEssential Skills & Experience:Strong focus on customer service
• people-first approachConfident with data systems and quick to learn new applicationsExcellent time management, organisation, and problem-solving abilitiesHigh accuracy and attention to detailAbility to work independently and meet deadlinesStrong team player with effective communication skillsIntermediate to advanced MS Office skills (Word, Excel, Outlook)Fast and accurate keyboard skillsPreferred:Administrative experience in a health-related environmentUnderstanding of medical terminology and hospital systemsCultural awareness and sensitivityFamiliarity with SI PICS or similar patient management systems Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand.

We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities.

• apply now.
• All applicationsmust be submitted through our online career
• s portal.

If you have anyquestions about the role, please contact Kerri McCarthy atKerri.McCarthy@TeWhatuOra.govt.nzWe will review applications as received and may proceedwith the recruitment process, before the closing date of this advert.