Admissions Team Leader
Be part of the famous Whakarewarewa legacy and future.
Whakarewarewa – The Living Maori Village is getting ready for an awesome Summer 2025-26. We are looking for a new permanent Admissions Team Leader. In this role you will be responsible for a small, capable and fun team. You will take pride in ensuring excellent customer service for our manuhiri by making every visit enjoyable and a showcase for our Village.
This is a diverse role that includes the opportunity to bring your unique flair for customer service, and to 'make the role your own'. You may have extensive experience in a similar role, be keen for a change, or feel ready to step up to a new level of responsibility.
This role is also ideal if you are wanting to add something new to your skillset, or grow beyond your current role as there is an opportunity to learn new areas of our business from our close-knit team.
We like innovative ideas and are always interested in new ways of doing things. We love it when our team see opportunities to really make our business flourish.
In return, we offer a team leader pay rate, flexible hours, a great team culture and a positive, supportive environment.
Skills and Attributes
As our Front of House Team Leader we value:- A positive attitude.
- Supervision skills.
- Cash handling, banking and reconciliation.
- Working closely with our Guides, Café team, Marketing and other team members.
- An interest in our beautiful retail that showcases Maori, local and eco products.
- Your ability to contribute to a multi-award winning visitor experience and culture.
Values
Our team members contribute to a company culture based on our vision, mission, and core values: manaakitanga, kaitiakitanga, whanaungatanga, mauri ora, kotahitanga and tino rangatiratanga
About the team
Our Admissions Team are the welcoming face of our organisation. They are the first point-of contact for manuhiri from around the motu and world, whether by phone, email or kanohi ki te kanohi. The Admissions team work together to provide a great visitor experience for all manuhiri who visit Whakarewarewa – The Living Maori Village.
Experience and Education- Knowledge of visitor experience, and team leadership would be highly valued.
- Knowledge of booking systems, such as IBIS, would be an advantage.
- A relevant qualification that would support your ability to carry out the role.
- An interest in tourism would be an advantage but is not essential.
Applications close: Sunday 27 July 2025, midnight.
Please send your application through Trade Me 'Apply' button on this page, including your resume and cover letter. Applications will be reviewed as they are received as start date is flexible.