Property Manager

Tasks and Duties

You will be responsible for managing the daily operations of our Airbnb properties in Rotorua and will be doing the following specific duties and responsibilities:

• Handles inquiries and customer bookings directly, either over the phone or through the internet.
• Do the check-in and check-out for all guests
• Collect and receive payments and make reimbursements when necessary
• Organising cleaners
• Organising the collection and delivery of linens and other supplies
• Conducting property inspections and liaising with tradespeople to organise maintenance and repairs as necessary
• Investigate and address any customer complaints or concerns in a proactive and efficient manner
• Promote and showcase Airbnb properties
• Prepare weekly reports covering finance, incidents, guests' stays, and more.

Skills needed

Successful candidates must have the following interpersonal skills:

• Must have at least 2 years of relevant work experience
• With excellent customer service and strong leadership skills
• A team player, with initiative, and exceptional organizational and time management skills

This position is full-time and permanent, with a minimum of 30 hours guaranteed per week. Applicants must be local residents or hold a valid visa to work for us.