Team Lead (L1) - Kaihautū ā-kapaat Inland Revenue Te Tari Taake -
Inland Revenue Te Tari Taake Wellington
Team Lead (Level 1)
- permanent vacanciesWe have opportunities in Customer Compliance Services for permanent Team Lead (L1)Segments: Small and Medium Enterprises (SME) and FamiliesLocations: Upper Hutt and ChristchurchSeeking an opportunity to lead, coach and develop a team?Interested in encouraging a team to improve outcomes for customers?
- Ara Whiwhi MahiThe Team Lead level 1 role is instrumental in leading and managing a team who are passionate about the work that they do.
You'll have the opportunity to work cohesively with your team and other leaders to manage, coach and develop your people to provide quality services and better customer outcomes.In this varied role you will:focus on supporting your team to develop and build their capabilities; to support better business outcomes and ensure a positive employee experience.
This could involve managing both on-site and remote team membersencourage your team to continually look for opportunities to improve our services for customers, across all our channels and productsactively manage and coach your people to provide end-to-end customer service, enabling our 'right from the start' approach.role model leadership behaviours and deliver on customer and performance outcomesact as a point of escalation or assistance to support resolution of complex issues to achieve better outcomes for IR and our customerssupport the health, safety, and wellness of your people.About you- MōuTo be successful in this role you will have the motivation to be part of our fast-paced environment that is all about people.You will also have:strong leadership skills, including the aptitude to develop and motivate people to perform in their rolethe ability to effectively plan and manage your teams work programmethe capability to make effective decisions that consider the impacts and interdependenciesa strong desire to learn and grow as a people leaderthe ability to explain the 'why' behind our direction and decisions, so your people feel connected and know how their everyday work contributes to IR's goals and outcomes.Previous Team Lead L1 experience or equivalent is highly regarded.About us
- Mō mātouCustomer and Compliance Services (CCS) is made up of two groups: Individuals and Business.
We demonstrate Whanaungatanga, Manaakitanga and Mahi Tika in everything we do, so we can continue to make Aotearoa New Zealand an even better place to live and work.We are the first point of contact for IR's customers, from individuals through to families and local and international businesses.
We provide tax technical and legal support for IR, and we're connected to other agencies.Apply here- Tono maiIf this sounds like an opportunity you would like to pursue, please apply online by attaching a copy of your CV and a cover letter outlining how you meet the role requirements as outlined here.If you have any questions, please email CCScareers@ird.govt.nz and one of our team members will be in touch with you.
Applications close at 12pm (midday) on Tuesday, 15 July.
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