Service Manager

Youth Mental Health Services | Auckland**

This is a senior leadership opportunity for an operationally strong Service Manager who thrives on structure, delivery, and continuous improvement within complex health or community services environments.

While this role sits within a therapeutic services setting, the primary focus is operational leadership ensuring Therapy Services run effectively, teams are well supported, contracts are met, and systems, processes, and reporting are robust and future-focused.

The Opportunity

As Service Manager, you will take ownership of the day-to-day operational performance of a large, multi-disciplinary service. You will work closely with senior leaders, clinical leads, and external stakeholders to ensure services are sustainable, compliant, and delivering strong outcomes.

This role will suit someone who enjoys:

• Translating strategy into action
• Managing Mental health service delivery at scale
• Leading people through change
• Driving consistency, accountability, and performance

• Lead the operational delivery of therapy and youth services across multiple sites
• Manage workforce planning, recruitment, capacity, and coverage across permanent staff, interns, and contractors
• Oversee contracts, reporting, auditing, and compliance, including funding and ACC-aligned services
• Own budgets, forecasting, and financial tracking in collaboration with finance teams
• Ensure systems, policies, and processes are embedded and consistently followed
• Drive service improvement initiatives, innovation projects, and operational change
• Act as a key connector between service delivery, senior leadership, and external partners
• Support a culture of accountability, quality improvement, and high performance

About You

You are a confident operational leader with experience in:

• Managing complex services within mental health, allied health, or community services
• Operational service delivery, planning, and continuous improvement
• Budget ownership, reporting, and contract management
• Leading and motivating multidisciplinary teams
• Navigating change with clarity, empathy, and structure

You will bring strong organisational agility, the ability to "get things done" and a collaborative leadership style that balances people, performance, and outcomes.

A relevant qualification in management, counselling, or allied health is required, along with senior-level experience in service or operations leadership.

• Senior leadership role with genuine operational influence
• Opportunity to shape and strengthen Mental Health services that make a real impact
• Work within a values-driven organisation committed to quality and growth
• Engage at both strategic and hands-on operational levels

Apply today!**

Or for a confidential chat about this role or any other opportunities on our website www.rwrhealth.com** please contact:

E: robbiem@rwrhealth.co.nz