Assistant Restaurant Manager
The Assistant Restaurant Manager plays a pivotal role in ensuring the smooth and efficient operation of the restaurant. You will assist in overseeing daily operations, leading the team, and maintaining high standards of customer service.
Key Responsibilities:
- Team Leadership:
Assist in recruiting, training, and developing a high-performing restaurant team.
Provide guidance and support to staff, fostering a positive and motivated work environment.Delegate tasks and responsibilities effectively to ensure efficient daily operations.
- Customer Service:
Maintain a strong focus on delivering exceptional customer service.
Address customer concerns and resolve issues promptly and professionally.Ensure that the venue maintains a clean, welcoming, and comfortable atmosphere for guests.
- Operations Management:
Work closely with the Restaurant & Bar Manager to oversee daily operations.
Monitor inventory levels and assist in ordering supplies to meet demand.Ensure compliance with all health and safety regulations and food quality standards.
Assist in engaging local vendors to showcase products via the bar.
- Financial Management:
Assist in controlling costs, including labour, food, and beverage expenses.
Monitor sales and revenue, identifying opportunities for improvement.Help prepare and manage budgets, sales forecasts, and financial reports.
- Menu and Product Knowledge:
Stay up to date on menu items, specials, and promotions.
Train team members on menu offerings, wine and beverage pairings, and service standards.Collaborate with the Chef to make recommendations for menu enhancements.
- Guest Relations:
Build and maintain positive relationships with regular customers and gather feedback.
Assist in event coordination for any special occasions held in our private event spacesHandle guest reservations and special requests with attention to detail.
Ensure prompt and courteous resolution of guest complaints or concerns.
Behavioural Capabilities:
- Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration. Establishes credibility and uses compelling insights to appeal to others’ needs and persuade them to a different point of view; navigates political situations and negotiates to gain agreement from others and achieve desired outcomes.
- Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.
- Delivering Results: Sets objectives that align with team and organizational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.
- Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritizes work activities; shows commitment to the organization.
- Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.
- Commercial Thinking: Considers revenue, cost, and risk factors that drive organizational performance; identifies and secures new business; optimizes resources to deliver more with less; manages and mitigates risks; maintains awareness of external factors impacting the business.
Skills and Experience:
- Current LCQ with ability to obtain GM Certification.
- Diploma or higher qualification in Hospitality Management
- Proven knowledge and experience of hotel & F&B operating systems - Opera Cloud PMS, Ivvy, Seven Rooms, Infrasys POS
- Demonstrated previous experience in a similar role
- Proven understanding of food and beverage service standards.
- Proven understanding of restaurant financials and cost control.
Flexibility is needed to work shift-work which involves various shifts including mornings, evenings, nights, weekends and public holidays.
If you feel you have these key qualities please apply and join our team.
Please note that only short listed candidates will be contacted.