Receptionist - Te Awamutu
Te Awamutu
An exciting opportunity have been created for a full-time Receptionist to join our team at The Clements Hotel. The Clements is Cambridge’s most iconic Hotel, with a recent stunning renovation of the heritage building formerly known as the Masonic Hotel and built in 1911, this project has truly been a labor of love.
The sensitively restored and renovated building has been transformed into a 5-star boutique hotel featuring 29 guest rooms and complemented by extensive F&B operations.
As a receptionist you will have strong interpersonal skills and must work well in a team environment, ability to work well under pressure, eye for detail. Excellent communication skills, excellent computer skills, spelling and grammar. Rolling rosters and days off are part of the position.Both morning and evening shift work will be required with full flexibility across 7 days.
Responsibilities:- Greeting guests with a friendly and welcoming attitude upon arrival.
- Checking guests in and out efficiently, processing reservations, and handling payments accurately.
- Providing information about hotel amenities, local attractions, and services to enhance guests' experiences.
- Handling guest inquiries, requests, and concerns promptly and professionally.
- Maintaining an organized and clean reception area.
- Collaborating with other hotel departments to coordinate guest services.
- Assisting with administrative tasks, such as filing, record-keeping, and preparing reports.
- Ensuring the security and confidentiality of guest information.
- Handling emergencies and guest issues calmly and effectively.
- Assisting with guest luggage and porter duties.
- Previous experience in similar role
- Determination to exceed customer expectation.
- Exceptional attention to detail
- High level of resourcefulness
- Immaculate grooming and presentation
- Honest and work well in a team environment.
- Excellent English.
- Passion for the hospitality sector
You must hold working rights in New Zealand or have a valid working visa.
If you are interested in this opportunity and believe that you have what it takes, then please send your application to gm@clements.co.nz
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