Service Manager

Edmond Air is a well established centrally Auckland based business specializing in commercial air conditioning and ventilation systems throughout the Auckland region. We are seeking an experienced Service Manager to manage our service and maintenance operations.

About the Role

As Service Manager you will be responsible for:

• Managing a team of service technicians and apprentices and scheduling service and maintenance jobs to be carried out in the most efficient manner and to meet maintenance contract obligations.
• Providing technical support and mentoring to service technicians and apprentices.
• Reviewing service technicians and apprentices work to ensure compliance with industry standards, health and safety regulations and company policies.
• Quoting and estimating maintenance contracts and service repair work.
• Pricing completed jobs for invoicing.
• Ordering parts and materials for scheduled and emergency repairs.
• Maintaining a staff training register to ensure the technical and health & safety training of all staff is relevant and kept up to date.
• Monitoring the condition of service vehicles and equipment and ensuring that an adequate inventory of parts and materials is carried at all times.
• Developing relationships with existing and new customers including building owners, property managers and key staff.
• Liaising with other management staff to meet company goals and objectives.

About You

We are seeking someone with the following qualifications, experience and attributes:

• National Certificate in Refrigeration and Air Conditioning Level 4 or similar.
• Electrical Service Technician Licence.
• IQP Qualification (preferrable but not essential).
• Proven experience as a Service Manager in the HVAC + R industry.
• A sound knowledge of commercial HVAC systems, industry standards and health & safety legislation.
• Well-organised with the ability to meet deadlines, prioritise tasks and schedule workflows efficiently.
• Excellent leadership, planning and communication skills with a positive, can do attitude.
• Strong computer skills – in particular Microsoft Office 365 Word, Excel and Outlook.

In return we are offering the successful candidate:

• Highly competitive remuneration based on experience.
• Late model company vehicle with unlimited private use.
• Mobile phone and laptop.
• Extra holidays - on your fifth anniversary receive an extra week's paid holiday leave per year.
• Opportunities for advancement and additional training including project design and producer statement authorship.
• A friendly, supportive work environment.

Applicants for this position must have NZ Residency or a valid NZ Work Visa and a full NZ Drivers Licence.