Front of House Manager

Mr Henry opened its doors late last year and has quickly established a loyal and rapidly growing patronage. We are currently open Wednesday through to Sunday, offering a diverse menu which focuses on sharing plates, grazing platters and fresh seasonal offerings, whilst providing full table service.

We are on the lookout for an experienced Front of House superstar with bar-tending experience to join our established team as we move into a hectic spring/summer period! You'll report directly to the Restaurant Manager and MUST be able to work nights and weekends.

• Build and maintain strong, open, and respectful relationships with suppliers, FOH, and Kitchen team members
• Set a clear and consistent standard of leadership for all FOH operations
• Champion and embed a guest-first culture that ensures every person receives an exceptional experience
• Lead, document, and evolve all FOH systems and processes to ensure continuous improvement and operational excellence

• Oversee all FOH service areas, ensuring smooth, consistent, and high-quality operations.
• Handle escalated guest complaints with professionalism and speed
• Supervise opening and closing procedures and ensure staff complete all checklists to a high standard
• Communicate any daily operational updates, service changes, or specials clearly to the team
• Work closely with the head chef to ensure seamless operations between the Kitchen and FOH

• Own and monitor all FOH systems, ensuring accurate daily execution of checklists and procedures
• Report and resolve any operational or system issues promptly through the appropriate channels.
• Ensure weekly FOH communication and meeting forms are completed and reviewed to support continuous improvement
• Maintain a safe, clean, and compliant FOH environment in line with health, safety, liquor and workplace legislation.

• Ensure all FOH team members are trained using our onboarding materials; ensure guides and manuals are kept up to date
• Provide regular feedback and performance coaching to all direct reports
• Foster a positive, professional culture where high standards are expected and celebrated
• Take a proactive role in the well-being and motivation of your team

• Uphold our values in every interaction - with guests, team members, and external stakeholders
• Be punctual, well-presented, and ready to lead by example on every shift
• Communicate openly and ethically, contributing to a culture of trust and accountability
• Proactively identify and resolve challenges and drive continuous improvement in FOH systems and service

• Have at least two years of Duty Managers' experience
• Have at least two years of bar tending and waiting experience
• Have excellent personal presentation
• Have the willingness to work and lead from the front within the business
• A passion for customer service
• A friendly, positive & warm personality that contributes positively to guest experiences
• A willingness to learn, adapt, and grow
• Excellent communication & punctuality
• Duty Manager's certificate

You'll also receive a generous 50% discount on meals and a staff drink per shift, and bottomless coffee!

If you believe you have the skills for this role, please do apply.

We require a CV and a brief cover letter to consider your application. Please include two professional references in your CV.

All the best, we look forward to meeting you.