Operations Manager - Auckland - ref. r03977319

We’re searching for an Operations Manager who thrives on building structure, solving problems, and helping their team succeed. This role isn’t just about managing tasks, it’s about leadership, accountability, and lifting performance across our growing plumbing business.

At Citywide Plumbing, we’re a well-established family-owned business with over 30 years of proven success in plumbing maintenance, pumps, water filtration, and now expanding into gasfitting, drainlaying and architectural new builds. Our team takes real pride in delivering solutions where others can’t — and we’re investing in the right leadership to carry that forward.

• A clear pathway to General Manager for the right person
• A family business culture built on pride, loyalty, and support
• Structured onboarding and leadership development
• Strong team and admin support to help you succeed
• Direct impact on how systems, performance, and customer service evolve
• Be part of a respected name in the Auckland plumbing and pump industry

• Leading day-to-day field operations
• Supporting the scheduler to resolve job clashes, gaps or conflicts
• Ordering materials and managing sub contractors.
• Reviewing Simpro daily to confirm time/materials, job readiness, and photos
• Managing return-to-site actions, urgent scheduling, and standby pump allocation
• Tracking job performance, milestones, and team KPIs
• Coordinating training, toolbox meetings and health & safety compliance on site
• Reviewing fleet WOFs/RUCs/servicing and technician leave with the office team
• Keeping Team appearance, and technician engagement to high standard.

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• Jobs run on time, with quality outcomes and a calm, professional flow
• Techs feel supported, organised, and proud of their work
• Scheduling and resource issues are spotted early and resolved quickly
• Your leadership lifts standards, builds trust, and enables growth
• Customers, builders and suppliers respect your communication and follow-through
• The director is free to focus on long-term direction — because operations are under control

• You’ve led operations in plumbing, construction, or a trade services business
• NZ qualified and registered Plumber or a high level understanding of the plumbing industry.
• You’re confident working in Simpro or a similar job management platform
• You’re calm under pressure, and clear when coaching or giving feedback
• You’re great with people — both customers and trades
• You hold a full NZ Driver Licence
• You take ownership and care about quality — not just output
• You want your next role to mean something — and grow with you

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• Your role comes with a strong remuneration package with a salary of between $100-130k
• Were big on personal development so there will be plenty of room to not only grow personally but also to help the team follow your lead and fire on all cylinders
• You will be able to help style and grow the business to reach its full potential working directly with the managing director
• You will get to be part of an awesome team environment
• You get a double cab work Ute, Samsung phone and laptop.
• If you’re relocating, we’ll help with any moving costs up to $1,000
• A paid day off for your birthday
• A boss who looks after you – Josh is well known for being a ‘good bugger‘