Operations Support Officer at Serious Fraud Office -
Operations Support Officer - Auckland The Serious Fraud Office (SFO) is a highly specialised government department whose mission is to disrupt and deter serious or complex financial crime through prevention, investigation, and prosecution. We take pride in the work we do to keep New Zealand safe from fraud and corruption.We employ a talented team of lawyers, forensic accountants, investigators, and electronic forensic, counter fraud and policy experts to do just that and, importantly, we have a small corporate services team that supports our operational teams.
Numbering eighty, we are a cohesive team with a strong sense of justice and a vibrant culture. About the roleWe are seeking an Operations Support Officer for a 12-month fixed-term position based at our Commercial Bay office in Auckland.The Operations Support Officer plays a key role in providing coordinated case management support and is responsible for the effective administration of enquiries, investigations, and prosecutions, ensuring information from case meetings is accurately captured, tasks are well coordinated, and reporting is timely, accurate, and of a high standard.
Working closely with Principals as case leads, the role proactively identifies and communicates emerging administrative issues to support informed decision-making.The Operations Support Officer also manages the administration of operational meetings, including setting up and maintaining recurring Operations, Evaluations, and Resource meetings in Outlook and our case management system, including taking meeting minutes.In addition, the Operations Support Officer will be responsible for managing the SFO inbox, distributing correspondence to relevant internal stakeholders, and undertaking initial data entry of fraud complaints received by email.The role contributes to strong working relationships and supports continuous improvement and business improvement initiatives across the operational function.
About youTo be successful in this role, you will bring experience delivering efficient and effective administrative support, advice, and services at a senior level within a professional services or corporate environment, supporting multiple team members.
You will be confident using Microsoft applications and adaptable in learning new systems and software. You will demonstrate strong organisational capability, with the ability to manage and priorities competing commitments while consistently meeting deadlines.You will build and maintain effective working relationships across the business, communicating clearly and professionally with a wide range of stakeholders.
Your advanced document and information management skills will enable you to analyse information and produce high-quality reports and presentation materials that support decision-making. You will bring a proactive and solutions focused approach, applying sound judgement and initiative, working effectively under pressure, and demonstrating strong communication skills and a growth mindset.
About the SFOAt the SFO we value a ‘growth mindset' and explore this attribute during our recruitment process and in our development discussions. We believe possessing a growth mindset is a key contributor to success in the SFO environment. We are a close and motivated team with a strong workplace culture.
We recognise that diversity and inclusion are important to our work. We value the unique abilities and perspectives of our employees which allow us to continue to create a supportive environment that meets the needs of our people, our business, and the communities where we work.
We encourage applications from individuals who are committed to contributing to an inclusive and respectful workplace.The position description for this role is below. Please copy and paste this link into your browser:SFO-Operations-Support-Officer-Position-Description.pdfIf you would like further information about this role, you are welcome to email the recruitment team at recruitment@sfo.govt.nz.If you wish to apply for this role, please submit your CV and cover letter (attachments titled ‘First Name Last Name - CV or Cover Letter') via the following link by copy and paste the URL into your browser:https://sfo.bamboohr.com/careers/66You can learn more about working for the SFO in this video: https://youtu.be/rn0d419HJ0gApplications close at 4PM Friday 17 April 2026