Senior Customer Service Representativeat New Zealand Transport Agency -
These roles are more than simply answering the phone, you will be the voice of New Zealand Transport Agency Waka Kotahi. In these roles you will be the first point of contact for our customers.
By delivering outstanding service through both inbound phone- based support as well as email interactions along with administrative duties.You'll provide timely and accurate advice and make a positive impact on our customers' experience.
For more information, view the position description here.We will be shortlisting as applications come in so don't delay!
Hours'' We will be recruiting for hours Monday to Friday 7.55am- 6pm, Saturday and Sunday 8:30am
- 5pm. Full time, 40 hours per week
- rotating weekly shifts within the hours above.
Rosters are published every 3 weeks.Please note you must be available to work Saturday and or Sunday when required as part of your shift pattern once fully trained as a Senior Customer Service Representative.
'Ko koe tēnei | About you'' We would love to see a diverse range of background and experience, but a few things stand out to us that make a great Customer Service Representative.'A passion for delivering outstanding customer service'Great communication skills'An ability to flex and adapt'An energetic attitudeAn innovative approach to problem solving and working smarter'Experience working in a Contact CentreGreat attention to detail and be able to retain complex informationHave the willingness to learn and have a high level of computer literacyYou will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori.
You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.' 'Ko wai mātou |'About us' The Te Mahau | Customer and Services Group help deliver a positive land transport experience by making interactions with NZ Transport Agency Waka Kotahi products and services simple, easy to use and effective for users.Deliver great transactional products and services through operational excellence and a customer focus.
Support the effective operation of the land transport system by making transactional and backend services simple, easy to use and effective for the user.Continue to improve the experience of people who interact with Waka Kotahi and our services and products by driving efforts to assess and elevate areas where the customer experience can be optimised to make customer interactions consistent, simple, and positive experiences.
Develop a service and back-end delivery capability to support effective and efficient operation of new and emerging functions for Waka Kotahi including licensing, ERP incentive schemes, National Ticketing, and Safety Camera Systems and ticketing.
Create our customer and services strategy with others to deliver an integrated customer and user experience informed by understanding our customer requirements to advise the business on how we can strengthen our focus in this area.Rā Katinga | Applications close:16 July 2025For further information, email: careers@nzta.govt.nzTo be considered for this position you must have a legal right to live and work in New Zealand.NZTA| Waka Kotahi is an equal opportunity employer (EOE).
We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values.Please let us know if you need any support or have any access requirements that will help you through the recruitment process.Please note that we may begin shortlisting as we receive applications.
We encourage early applications as we may withdraw the advertising at any time.