ICT Support Technician

Job Description: We are on the lookout for an energetic ICT Support Technician to join our business.

What We Offer:

• Guaranteed minimum of 30 hours per week it’s a Full-time permanent Role
• Hourly pay rate between $28 and $35, depending on experience and performance
• Flexible work hours based on a rotating roster – evening and weekend availability is essential

Key Responsibilities:

• Install or configure software and driver on devices.
• Set up, test, and repair electronic devices (e.g., audio/visual equipment, laptops,

• Repair and troubleshoot various devices, including laptops, computers,
• MacBooks, smartphones, iPads, and tablets, by resolving faults, adjusting,

• Attentive at the front desk to make new tickets and assist in sales support.
• Provide excellent customer service to customers physically as well as over phone

• Resolve customer issues and concerns in a timely and efficient manner.
• Continuously improve your knowledge of our products and services.
• Ability to multitask and manage multiple customer interactions simultaneously

To be successful you will need to:

• Have at least two-year solid relevant experience, or
• Have a relevant NZQF level 4 or an equivalent qualification or higher,
• Be a great team player, be able to follow instructions
• Must be reliable and available to work weekends and public holidays as required by the business.
• Be physically fit and willingness to work hard
• Good eye for details and an ability to solve problems practically and effectively
• Have "can-do" attitude
• Applicants for this position should have NZ residence or a valid NZ work visa.
• Please tell us your visa status when applying for this role.