[ref. v25283320] Queenstown - Tap Room Assistant Manager
Queenstown
Mission
Deliver supreme customer service
Maximise revenue and control expenses
Maintain service standards for all food and drinks
Manage inventory to have the correct stock on hand at all times
Tap Room Manager
Tap Room Assistants
Any part time/casual staff
Beverage planning and control
Responsible for Host Responsibility and can recognise signs of intoxication
Has Duty Manager’s Certificate
Controls orders to par stock levels
Check the receipt of orders
Ensure that measures are correct
Promote customer satisfaction through a high standard of efficiency and courtesy
Ensure consistent standards of drinks and service
Identify any training requirements that may arise and refer to management
Deal with any staff queries or problems during shift
Monitor staff morale and immediately recognise any factors that may have a negative effect
Ensure standards of cleanliness of bar and staff
Ensure regular beer line cleaning
Responsible for properly recording, analysing and control of all food and beverage sales at the time of sale
Receives payment and ensures that dockets are entered properly
Responsible for cash float and balancing of the till
Minimise staff turnover by encouraging a happy motivated work team and dealing with any issues immediately to ensure an advantageous outcome for all
That all guests leave the bar having had their expectations exceeded in relation to service, food and beverage
Maintain strict security standards to avoid damage or theft
Practice safe work habits following Company Health & Safety Policy
Recognise and act on any health and safety hazards, and maintain appropriate documentation for each incident
Be aware of fire emergency procedures
A high level of personal cleanliness
Able to work well under pressure
Responsible relationship with alcohol
Good communication skills
Punctuality
Flexibility to perform shift work
Able to stay calm in difficult situations
Rate of Pay: $29 per hour
Work location: 827 Frankton Road, Queenstown, 9300
Minimum guaranteed hours: 30 per week
Average 2025 weekly hours: 37.5 per week
Must have Cicerone Certified Beer Server qualification
Deliver supreme customer service
Maximise revenue and control expenses
Maintain service standards for all food and drinks
Manage inventory to have the correct stock on hand at all times
Maintain cleanliness in the bar, kitchen and public areas
Reports toTap Room Manager
Managing Director
Responsible forTap Room Assistants
Any part time/casual staff
Food/Catering/Event contractors
Main DutiesBeverage planning and control
Responsible for Host Responsibility and can recognise signs of intoxication
Has Duty Manager’s Certificate
Controls orders to par stock levels
Check the receipt of orders
Ensure that measures are correct
Ensure storage of beverages is correct
Customer ContactPromote customer satisfaction through a high standard of efficiency and courtesy
Ensure consistent standards of drinks and service
Personally respond to all guest complaints, deal with immediately
Staff PerformanceIdentify any training requirements that may arise and refer to management
Deal with any staff queries or problems during shift
Monitor staff morale and immediately recognise any factors that may have a negative effect
To promote, assist and encourage other staff to further sales
Control of BarEnsure standards of cleanliness of bar and staff
Ensure regular beer line cleaning
Ensure that bar and staff are ready for service at beginning of shift, deal with any staff timeliness issues immediately
CashieringResponsible for properly recording, analysing and control of all food and beverage sales at the time of sale
Receives payment and ensures that dockets are entered properly
Responsible for cash float and balancing of the till
Accepts cash payments and makes correct change
Performance StandardsMinimise staff turnover by encouraging a happy motivated work team and dealing with any issues immediately to ensure an advantageous outcome for all
That all guests leave the bar having had their expectations exceeded in relation to service, food and beverage
Maintain strict security standards to avoid damage or theft
Controls, maintains and avoids breakage of operating equipment
Health and SafetyPractice safe work habits following Company Health & Safety Policy
Recognise and act on any health and safety hazards, and maintain appropriate documentation for each incident
Be aware of fire emergency procedures
To strictly observe all safety and hygiene practices
Personal RequirementsA high level of personal cleanliness
Able to work well under pressure
Responsible relationship with alcohol
Good communication skills
Punctuality
Flexibility to perform shift work
Able to stay calm in difficult situations
Able to work well in a team
Start date: 1 August 2025Rate of Pay: $29 per hour
Work location: 827 Frankton Road, Queenstown, 9300
Minimum guaranteed hours: 30 per week
Average 2025 weekly hours: 37.5 per week
Shift pattern: 7 days per week
Must have experience in a craft beer environmentMust have Cicerone Certified Beer Server qualification
Must have NZ Duty Manager's Certificate and valid Driver's Licence
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