Restaurant Manager Charlotte's Kitchen

You’ll lead the day-to-day operation of the restaurant, bar and functions, making sure everything runs smoothly, profitably and in line with legal requirements (including liquor licensing). You’ll be hands-on, customer-focused, and a strong leader for your team.

• Prepare and manage budgets (sales, wages, COGS, overheads and profit targets)
• Monitor weekly performance and present results and forecasts to management
• Control costs through effective systems (cash ups, rosters, stock control and pricing)
• Ensure invoices, rosters and timesheets are accurately managed in Protouch, Xero and GoRoster
• Maintain an efficient reservation system
• Manage functions end-to-end: enquiries, run sheets and team communication ??
• Coordinate live music and musicians
• Stay across industry trends and suggest improvements

• Work with the Bar Manager on beverage offerings that suit customer demand, supplier agreements, budget and brand
• Work with the Head Chef on menus that reflect trends, hit price points and protect the Charlotte’s Kitchen brand
• Ensure the team is well presented, professional and delivers warm, consistent service
• Maintain impeccable table presentation and overall restaurant appearance
• Handle customer feedback and complaints promptly and professionally

• Act as Duty Manager as required
• Ensure all food, liquor and statutory requirements are met
• Oversee health & safety, hygiene and licensing compliance
• Maintain cleanliness, stock levels and correct storage across all areas
• Manage stock PAR levels in line with seasonal demand
• Ensure security procedures are followed at all times
• Respond appropriately to incidents (theft, burglary, fire, etc.)

• Recruit, train and retain a strong team, planning ahead for peak and quiet periods
• Ensure the right people are in the right roles
• Deliver ongoing training, coaching and performance reviews
• Hold regular staff meetings and feed key points back
• Manage performance and disciplinary matters fairly and professionally
• Plan staffing levels at least three months ahead, especially heading into winter

This is a permanent role, minimum hours 30, pay rate is $35 - $45.00.