Travel Customer Experience Representative (Remote)
Auckland
Job DescriptionPrestige Travel Agency by Mich is seeking aTravel Customer Experience Representativeto support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.
Key Responsibilities
Key Responsibilities
- Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
- Assist clients with travel bookings, modifications, cancellations, and special requests.
- Provide accurate information on destinations, travel requirements, and agency policies.
- Follow up with clients to confirm itineraries and satisfaction.
- Resolve customer concerns with empathy and effective problem-solving.
- Maintain accurate client and booking records.
- Excellent written and verbal communication skills.
- Customer service experience required; travel or hospitality experience preferred.
- Strong organizational skills and attention to detail.
- Comfortable with technology and learning booking systems and CRM tools.
- Ability to work independently in a remote setting.
- Passion for travel and client-focused service.
- Fully remote, flexible work environment.
- Career growth opportunities within the agency.
- Travel perks and industry discounts.
- Training and ongoing support from a collaborative team.
Equal Opportunity StatementPrestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.
Auckland
Checkout Operator/Grocery Assistant/Produce Assistant roles available
Full Time and Part Time options available
ABOUT US
Here at New World Papakura, we THINK CUSTOMER by creating a great customer experience. Not just providing great service...
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The Role
This is a hands-on leadership role where you will take full responsibility for branch performance and day-to-day operations. You will lead from the front, coach your team, and ensure targets are consistently...